Hallmark Aviation is seeking a professional Operations - OPS Account Manager for our Orlando, FL (MCO) Location.
The Operations Business Manager leads the operational and administrative processes while coordinating with the airline clients/station managers to meet high-quality standards.
DEPARTMENT: Orlando, FL (MCO)
REQUIREMENTS AND SKILLS NEEDED:
Proven LEADERSHIP abilities and ORGANIZATIONAL skills
Excellent interpersonal, coaching and counseling skills
Understand that staff development is a leader’s responsibility
Self-driven focus on Customer and Client satisfaction
Ability to excel under pressure of meeting extreme deadlines
Able to communicate effectively, both verbally and in writing
Experienced in planning a roster and monitoring work schedules
Able to solve daily problems and make quick decisions within the operation
5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred
Flexible and able to promote positive attitudes from subordinates
Computer Software (Word & Excel), typing, and ticketing experience
Able to work varied hours
SPECIFIC DUTIES INCLUDE:
- Provide hands-on supervision of the staff and delegate workload
- Provide direct customer relations support
- Ensure that account operates according to schedule and service level agreements
- Recruit, interview, and hire staff
- Oversee the long-term analysis of manpower needs, groom potential leaders
- Ensure cross training as well as provide new and refresher training for staff members
- Manage attendance records and ensure appropriate shift coverage
- Handle discipline and motivation issues
- Process promotion, demotion and termination paperwork
- Enforce safety, security, and grooming standards
- Administer performance reward programs
- Control the budget for labor costs and allocation
- Ability to excel under pressure of meeting extreme deadlines
- Thorough knowledge of MCO airport operations:
o Arrivals, Departures, Ticket counter
- Basic knowledge of airline reservations
- Able to solve daily basic problems within the operation:
o DBC, delays, cancellations, etc.
- Ramp & Bagroom experience preferred
- Proficient knowledge of airline product systems and procedures
- Basic knowledge of Weight & Balance and Crew Administration
preferred
Essential Requirements:
Previous Airline Experience
At least 18yrs old, with a High School Diploma or G.E.D.
English required
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures
Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required on day of hire
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Hallmark Aviation ServicesHallmark Aviation Services – recognized as the emerging leader in above-the-wing ground handling services – takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to you, our Client, your Customers, our 800+ Employees and our Community. Our experienced management team – with over 100 years of combined service – is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. And these principles will guide us to even greater achievements in the coming years.
Combine these factors with our genuine passion for the airline industry, as well as our financial strength through our strategic partnerships with Swissport and QANTAS, and we have an unbeatable formula for success – not solely for Hallmark, but for you, our Client.