Operations Manager - Wind Japanese & Thai

Wind Japanese & Thai - Buffalo
Location: 7566 Transit Road, Williamsville, NY 14221
Job Type: Full-time, 40+ hours
Pay: $23.00 - $26.00 per hour 

Our client, Wind Japanese & Thai restaurant, is renowned for innovative Japanese- and Thai-inspired cuisine and warm hospitality. We are seeking an experienced Operations Manager to lead our team and help deliver an exceptional dining experience for every guest.

About the Role

As Operations Manager, you will oversee daily restaurant operations, support and develop team members, and ensure that service, food quality, staffing, and compliance standards are consistently met. This is a hands-on leadership role for someone who thrives in a fast-paced, guest-focused environment.

Key Responsibilities

• Lead and inspire front- and back-of-house teams to deliver outstanding service
• Manage daily operations, including staffing, scheduling, inventory, and cost controls
• Ensure compliance with food-safety standards, sanitation requirements, and applicable regulations
• Maintain high standards for food quality, presentation, cleanliness, and guest satisfaction
• Develop a positive, collaborative work environment through coaching and ongoing training
• Support onboarding, performance management, and team development
• Resolve operational challenges and guest concerns professionally and promptly
• Partner with management to improve efficiency, service consistency, and overall restaurant performance

Qualifications

• At least 1 year of restaurant management experience in casual or fine dining
• Prior experience managing operations in a fast-paced restaurant environment
• Strong leadership, communication, and organizational skills
• Detail-oriented with a strong focus on guest satisfaction
• Ability to train, motivate, and develop team members
• Availability to work flexible hours, including evenings, weekends, and holidays

Benefits

• Health insurance
• Dental insurance
• Employee discount
• Flexible schedule

Why Join Us?

If you are passionate about hospitality and ready for a new challenge, we want to hear from you. Join Wind Japanese & Thai and help shape an exceptional dining experience while leading a team that values quality, teamwork, and guest care.