Operations Manager

Job Title: Operations Manager
Location: Columbus, Ohio
Salary Range: $85,000 – $105,000 + Bonus Potential
Growth Potential: Director of Operations, COO

About Us
We are a growing, high-quality commercial and glass business generating $5M–$6M in annual revenue with a dedicated team of 20 employees. From architectural glazing and store front installations to custom commercial glass, we pride ourselves on precision craftsmanship, reliability, and outstanding customer service.

Position Overview
We are seeking an experienced, proactive Operations Manager to oversee day-to-day business operations, streamline field and shop workflows, manage scheduling and logistics, and lead our team to peak efficiency. Reporting directly to the Owner/CEO, you will serve as the engine of our operations—bridging sales, field technicians, fabrication, and administration to drive profitability, project quality, and customer satisfaction.

Key Responsibilities

1. Operational Leadership & Workflow Management

• Oversee day-to-day operations across shop fabrication, job site installations, scheduling, and logistics.
• Develop, implement, and refine standard operating procedures (SOPs) to boost productivity, minimize job site delays, and lower operational waste.
• Coordinate cross-functional handoffs between estimating, procurement, shop fabrication, and field crews.

• Lead, mentor, and supervise shop craftspeople, field installers, and administrative staff (4-5 direct reports/ 15-20 indirect reports).
• Manage daily field schedules, crew assignments, and equipment/truck allocation to ensure optimal labor utilization.
• Enforce safety protocols, OSHA compliance, and proper site safety standards across all active jobs.

• Monitor project timelines from job award through final installation and punch-list completion.
• Manage inventory levels, glass/hardware purchasing, lead times, and supplier relationships to eliminate job site waiting time.
• Conduct regular site visits to inspect quality of work, resolve field issues, and ensure client expectations are met.

• Partner with the Owner to track job profitability, labor variance, and project margins.
• Review cost estimates against actual job performance to continuously improve estimating accuracy.
• Oversee fleet maintenance, equipment servicing, and shop inventory expense controls.

• Experience: 5+ years of operational management experience in specialty trade contracting, building materials, glazier services, or commercial/residential construction.
• Industry Knowledge: Direct experience in glass, glazing, aluminum storefronts, or architectural metal work is strongly preferred.
• Leadership: Proven track record of managing crews of 10–25 field/shop personnel with an emphasis on accountability and positive work culture.
• Technical Skills: Proficiency with operational and scheduling software (e.g., Jobber, Procore, Buildertrend, or glass-specific ERPs like SmartGlazier/Glaziers Studio), MS Excel, and project tracking tools.
• Problem Solving: Exceptional logistics and conflict-resolution skills under tight project deadlines.
• Certifications: Valid Driver's License required; OSHA 10/30 certification is a plus.

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