Operations Manager

Summary:

Oversees the yard, warehouse, receiving, and delivery operations of the location, combining the responsibilities of the Yard Manager and Dispatcher. Directs yard associates and drivers to ensure safe merchandise handling, accurate orders, efficient fleet utilization, and timely customer service.

Essential Duties and Responsibilities:

• Duties and responsibilities include the following. Other duties may be assigned.
• Directs daily yard, warehouse, receiving, and delivery operations; schedules personnel, equipment, and work priorities.
• Coordinates customer deliveries and vendor and jobsite pickups using CDL Class A, boom, and non-CDL drivers.
• Combines delivery orders based on geography, delivery time frames, equipment capabilities, load weights, and customer requirements to improve productivity.
• Coordinates short-lead delivery requests with sales and location staff and communicates schedule changes.
• Processes and tracks customer backorders and arranges delivery as merchandise becomes available.
• Ensures delivery orders are invoiced accurately and resolves discrepancies with location personnel.
• Supervises load building, staging, verification, and safe securing of customer orders for delivery.
• Supervises unloading, verification, and proper storage of incoming merchandise; documents shortages, freight damage, and vendor claims.
• Ensures special-order merchandise is correctly identified, tagged, stored, and protected.
• Oversees stock protection, loss prevention, yard housekeeping, and safe merchandise storage.
• Trains yard associates in receiving, load building, banding/strapping, equipment use, and safe handling practices.
• Supervises drivers, communicates assignments, and addresses delivery service and performance concerns.
• Oversees daily preventative maintenance inspections of delivery vehicles, forklifts, and other yard equipment.
• Maintains banding/strapping equipment and adequate supplies.
• Ensures compliance with applicable DOT requirements, company safety policies, and proper lifting and material-handling practices.
• Immediately reports accidents, injuries, and damage to merchandise, facilities, equipment, vehicles, or customer property.
• Reviews yard conditions, operational workflow, and equipment needs; recommends improvements to the Location Manager.
• Works with location management on staffing, training, performance, and operational concerns.
• Performs opening, closing, and assigned location system procedures as scheduled.

Qualifications:

Requirements are representative of the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

• Two to four years of relevant experience in lumber/building materials, yard operations, dispatching, delivery, or related supervisory work.
• Experience supervising employees, assigning work, providing training, and addressing performance concerns.
• Knowledge of lumber and building materials, receiving, load building, stock protection, and delivery methods.
• Ability to plan routes, combine loads, understand local delivery geography, and meet customer time commitments.
• Knowledge of applicable DOT regulations and safe commercial vehicle operating practices.
• Ability to calculate order quantities, board footage, and load weights using basic mathematics.
• Ability to communicate effectively with customers, drivers, yard associates, sales personnel, and management.
• Ability to prioritize competing requests, resolve problems, and maintain accurate operational records.
• Ability to complete forklift operator certification as required by location management.

Supervisory Responsibilities:

Directly supervises yard, warehouse, receiving, and delivery employees. Responsible for planning, assigning, and directing work; interviewing and participating in hiring; onboarding and training; evaluating performance; addressing complaints; recommending recognition or disciplinary action; and resolving operational and employee problems in accordance with company policies and applicable laws.

Physical Demands / Work Environment

The demands and conditions described are representative of those encountered in this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

• Work is performed in office, yard, warehouse, and outdoor areas, frequently in varying weather conditions.
• Regularly communicates verbally and must be able to observe orders, merchandise, vehicles, and equipment.
• Frequently walks substantial distances throughout the yard and may climb to access materials or equipment.
• May be required to lift, carry, or maneuver heavy building materials, including items exceeding 100 pounds, using appropriate assistance and equipment.
• Frequently works near moving delivery vehicles, forklifts, and other heavy equipment.
• Noise levels range from moderate to heavy depending on work area and activity.