Operations Manager

Job SummaryThe Operations Manager is responsible for the day-to-day oversight and coordination of all aspects of on-going maintenance demands of the Portfolio. The Operations Manager will ensure that the Kidder Mathews Team reflects the highest level of professionalism in all aspects of the maintenance operations of the Portfolio, with focus on the goals and objectives of the Client, and the mission of Kidder Mathews Asset Services Division. In addition, the Operations Manager will provide the leadership necessary to meet all Portfolio maintenance, capital improvement projects and "Show Ready" requirements, including timely response to and resolution of any tenant or owner requests or concerns.

Essential Functions

Property Operations:

Perform or direct to be performed, monthly physical property inspections, scheduled preventive maintenance work, reactive repairs, and special projects as directed and approved by the clientCreate the project scope and ensure follow through on any needed repairs or maintenance, whether performed by vendors, contractors or KM staffInterface with tenants, property vendors, and contractors to ensure prompt response to maintenance issuesEnsure on-going contracted vendor services are performed on schedule, that services meet contract specifications and are performed in accordance with an approved operating budgetPartner with vendors to increase value and implement long term cost savingsReview specifications and makes recommendations to Senior Property Manager, as appropriate, for necessary changes or updates.Prepare specifications, requests/reviews/compares and recommends bids for contracted servicesPartner with Kidder Mathews staff and contracted maintenance personnel to schedule repairs and create work ordersInterface with client on property operational issuesProactively identify opportunities to enhance the value of the asset and to implement long term cost savingsIn partnership with the Engineering Team, develop and implement preventive maintenance program for the Portfolio: review preventive maintenance reports and schedule needed repairsNote items on inspection checklist which require additional follow up and follow up in a timely mannerParticipate in regular KM staff meetingsParticipate in regular safety trainingsCreate work schedule for other Engineering Team membersParticipate in periodic property tours or meetings with clientEnsure and maintain quality appearance of property meeting both client and KM standardsPerform and track energy benchmarking on all buildings in portfolio

Financial and Reporting:

Participate in annual budgeting process including re-bid of service contracts and bids for planned capital expendituresDraft operations narrative for monthly owner operating report

Tenant and Owner Relations:

Maintain courteous, service-oriented rapport with TenantsManage communication flow with tenants impacted by construction or scheduled repair workPromote and foster confident, comfortable relationships with Tenants and ClientsSupervise all "Adds/Moves/Changes of work" areas in the buildingPartner with Client Safety committee to create employee emergency procedures manual for new assignments

Tenant Move In/Out and Construction:

Conduct (with tenant) tenant move-in inspections; complete move-in inspection reportConduct pre-move out inspections with tenants a minimum of 30 days prior to termination of leaseConduct (with tenant) tenant move out inspectionsCollect all preventative maintenance reports to ensure that all tenant-maintained equipment has been appropriately maintained and is being surrendered in good working conditionCreate "show ready" scope in accordance with the client's specifications to get vacant space into "show ready" conditionSchedule and manage vendor/contractor work on all vacant spacesPrepare specification and bid tenant improvement constructionReview/recommend tenant improvement construction bidsAttend construction meetings; provide input and/or feedback as neededPartner with construction contractor to ensure schedules are met and improvements are performed in accordance with client and new tenant requirements and building standards as well as ensuring that other tenants are not inconvenienced during any period of construction activityConduct walk throughs, as needed, with contractor(s) during construction processPerform final punch list and ensure all punch list items are correctedMaintains construction file

Other Functions

Perform other duties or projects as requested or required

Essential Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills and Ability

Ability to work with minimal supervision and lead by exampleStrong computer skills (MS Excel, Word, PowerPoint, Outlook)Demonstrated ability to read and understand construction drawings and diagramsDemonstrated ability to draft quality, well organized letters, reports, and memosDemonstrated ability to recognize high quality maintenance workDemonstrated ability to build relationships with clients, vendors and internal partnersDemonstrated ability to provide excellent customer serviceDemonstrated ability to speak, write, and understand EnglishDemonstrated ability to read, understand and abstract leases and contractsDemonstrated ability to recognize high quality maintenance workProfessional communication etiquette with good oral and written communication skillsAccurate, attentive, detail oriented, with strong analytical skillsDemonstrated ability to function in a team environment and proactively problem solveAbility to work outside of normal office hours to meet various deadlines and handle emergenciesDemonstrated ability to prioritize and organize workload in order to meet daily, weekly and monthly deadlinesDemonstrated ability to follow through and complete tasks on thoroughly and on timeWillingness and demonstration of professional development and continual learningProfessional demeanor and appearanceAbility to travel locallyMust be bondableMust have working vehicle, valid driver license and current auto insurance

Education/Education

Bachelor's Degree or a combination of education and experienceReal Estate License preferred

Required Knowledge

Strong knowledge of Commercial Property Management processes and proceduresBasic understanding of budgeting

EXPERIENCe REQUIRED

3+ years Commercial Property Management or Facilities Management experience

Work Environment

This is a standard office environment with standard office noise like talking, office equipment, etc. In addition, this position may visit tenant sites in various settings which can be industrial in nature with loud noises and mild fumes.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. This position is rarely active but may require standing, walking, bending, kneeling, stooping and crouching. The employee must frequently sit and use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. The employee must sometimes lift and/or move items up to 10 pounds. The employee must be able to drive for short to moderate distances and/or times. The employee must often walk through the outdoors and various terrain environments. The employee may be required to access building roof and mechanical areas.

Supervisory Responsibilities

There are no supervisory responsibilities.