Operations Manager

Job Summary
The Operations Manager is responsible for overseeing and improving day-to-day operations to ensure efficiency, high-quality client services, and meaningful social impact. This role executes the company’s strategic goals by developing and implementing operational strategies, managing multiple departments, overseeing budgets, and leading teams while fostering a culture of continuous improvement and innovation.

Supervisory Responsibilities

·                     Participate in the hiring, training, and development of departmental managers

·                     Organize, oversee, and support departmental workflows and schedules

·                     Conduct timely and constructive performance evaluations

·                     Address employee discipline and terminations in accordance with company policy

·                     Implement the CEO’s vision and strategic objectives at an operational level

·                     Lead, mentor, and train the management team

·                     Develop strategies for recruiting, training, and retaining high-performing staff

·                     Establish and monitor quantitative and qualitative performance metrics (KPIs)

·                     Analyze and improve business processes and operational procedures

·                     Implement policies and procedures to improve daily operations

·                     Ensure safe, adequate, and compliant work environments

·                     Oversee multiple departments and ensure alignment with CEO-established goals

·                     Communicate new directives, policies, and procedures clearly to leadership and staff

·                     Improve customer satisfaction through operational enhancements

·                     Coordinate efforts across business office, clinical, and case management teams

·                     Promote a positive organizational image internally and externally

·                     Manage operational budgets and ensure fiscal accountability

·                     Collaborate with leadership to ensure smooth workflows and alignment

·                     Strong understanding of business, finance, and operational practices

·                     Excellent verbal, written, and interpersonal communication skills

·                     Proven leadership, diplomacy, and people-management abilities

·                     Strong analytical, decision-making, and problem-solving skills

·                     Highly organized with strong attention to detail

·                     Proficiency in Microsoft Office Suite and operational software

·                     Experience with databases and project management tools

·                     Tech-savvy, with comfort using digital tools and emerging technologies

·                     Bachelor’s degree in Business Administration, Operations Management, Healthcare Administration, or a related field preferred

·                     Minimum of 3–5 years of operations or division leadership experience

·                     Experience managing processes, workflows, and cross functional teams

·                     Experience in a fast growing or high change environment preferred

·                     Strong project management experience

·                     Demonstrated ability to lead teams and drive results

·                     Experience interpreting financial data and managing budgets

·                     Prolonged periods of sitting and working on a computer or driving in a car

·                     Regular use of phone, email, and video conferencing tools

·                     Ability to lift up to 15 pounds as needed