Operations Manager

Supervisory Responsibilities · Participate in the hiring, training, and development of departmental managers · Organize, oversee, and support departmental workflows and schedules · Conduct timely and constructive performance evaluations · Address employee discipline and terminations in accordance with company policy · Implement the CEO’s vision and strategic objectives at an operational level · Lead, mentor, and train the management team · Develop strategies for recruiting, training, and retaining high-performing staff Key Duties and Responsibilities · Establish and monitor quantitative and qualitative performance metrics (KPIs) · Analyze and improve business processes and operational procedures · Implement policies and procedures to improve daily operations · Ensure safe, adequate, and compliant work environments · Oversee multiple departments and ensure alignment with CEO-established goals · Communicate new directives, policies, and procedures clearly to leadership and staff · Improve customer satisfaction through operational enhancements · Coordinate efforts across business office, clinical, and case management teams · Promote a positive organizational image internally and externally · Manage operational budgets and ensure fiscal accountability · Collaborate with leadership to ensure smooth workflows and alignment Required Skills and Abilities · Strong understanding of business, finance, and operational practices · Excellent verbal, written, and interpersonal communication skills · Proven leadership, diplomacy, and people-management abilities · Strong analytical, decision-making, and problem-solving skills · Highly organized with strong attention to detail · Proficiency in Microsoft Office Suite and operational software · Experience with databases and project management tools · Tech-savvy, with comfort using digital tools and emerging technologies Education and Experience · Bachelor’s degree in Business Administration, Operations Management, Healthcare Administration, or a related field preferred · Minimum of 3–5 years of operations or division leadership experience · Experience managing processes, workflows, and cross functional teams · Experience in a fast growing or high change environment preferred · Strong project management experience · Demonstrated ability to lead teams and drive results · Experience interpreting financial data and managing budgets Physical Requirements · Prolonged periods of sitting and working on a computer or driving in a car · Regular use of phone, email, and video conferencing tools · Ability to lift up to 15 pounds as needed Other duties may be assigned, and responsibilities may change based on business needs. This role executes the company’s strategic goals by developing and implementing operational strategies, managing multiple departments, overseeing budgets, and leading teams while fostering a culture of continuous improvement and innovation.