Operations Manager – Public Safety Technology
This individual will manage a small team who will work on a wide range of public safety agencies installing the latest technology in two-way communications and in-car video systems. Individuals who are project driven, can train and manage a team to provide quality installations, have top-notch customer service and are excellent communicators are strongly preferred.
Essential Duties:
Manage a team of 8-10 employees and their schedules, along with shop-based radio work
Establish priorities & goals to ensure the team completes the work as promised to the customer
Prepare accurate quotes in QuickBooks for radio installations and radio part sales, and maintain a proper inventory level for the shop
Work with the team to solve opportunities on a project and to create efficiencies in all aspects of completing a project
Provide the training, guidance and counseling necessary for individual team members
Audit all documents received in from a project and notify the appropriate parties to complete invoicing and inventory adjustments
Assist the Radio Project Coordinator with upcoming projects in the field
Develop standard operating procedures (SOP) and training materials
Update the CRM accordingly and make sure that tasks are seen through to completion
Assume personal responsibility for all aspects of work: quality, timeliness and results; seeking to complete tasks with little oversight
Represent the company at various conferences, located throughout the state and country
Other duties as assigned
Requirements and Qualifications:
Ability to manage others in a fluid work environment
Two to four years of management experience, preferably in an auto/tech environment
Able to actively listen and communicate respectfully with customers & team members across all divisions of the business
Promote a team driven culture
Strong customer service skills and ability to solve problems independently, as well as be able to bring ideas/solutions to the table
Knowledge of hand/power tools and installation of 12-volt accessories is preferred
Must be detail oriented, reliable, have strong work ethic, and have excellent time management skills
Able to learn in a fast-paced environment with multiple deadlines
Physical strength and stamina, and the ability to lift up to 50 pounds
Willing to travel, with some overnight stays
A valid driver’s license, clean driving record and ability to pass a drug test and background check are required.