Office Manager
Salary: $72,600 $75,000 per year
Job Type: Full-Time
Position Summary
We are seeking an experienced
Office Manager to oversee office operations, field personnel, and administrative functions for a fast-paced service and installation organization. This role is responsible for creating structure, improving operational efficiency, managing team performance, and ensuring consistent execution across departments.
The ideal candidate is a strong operational leader who thinks strategically, builds effective systems, holds teams accountable, and is comfortable making decisions in a high-expectation environment.
Key Responsibilities
- Oversee overall office operations and performance.
- Manage field technicians, installers, office support staff, and warehouse personnel.
- Develop, implement, and improve operational systems and workflows.
- Ensure proper and consistent use of CRM and operational software across departments.
- Coordinate activities between sales, operations, and warehouse teams.
- Address high-level customer concerns and escalations.
- Oversee payroll processes and incentive structures.
- Monitor performance metrics, job flow, and operational results.
- Identify inefficiencies and implement solutions to improve productivity and profitability.
- Lead weekly leadership and operations meetings.
- Partner with operations leadership to ensure effective day-to-day execution.
- Maintain organized, consistent, and accountable business processes.
- Support long-term organizational growth through improved systems and structure.
Qualifications
- Previous experience in office, operations, or management leadership.
- Proven ability to manage teams and hold employees accountable.
- Strong operational and problem-solving mindset.
- Ability to take ownership, make decisions, and drive results.
- Excellent organizational and communication skills.
- Experience in home services, construction, installation, or a related industry preferred.
- Experience with ServiceTitan or similar CRM/field-service management software preferred.
- Comfortable working in a fast-paced, results-oriented environment.
Key Attributes
The successful candidate will be:
- Accountable Takes ownership and follows through.
- Organized Creates structure and maintains efficient processes.
- Decisive Makes sound decisions and addresses issues quickly.
- Process-Oriented Focuses on systems, workflows, and continuous improvement.
- People-Focused Effectively leads, communicates with, and develops team members.
- Results-Driven Focuses on efficiency, profitability, and customer satisfaction.