Operations Manager

Position Summary

The Operations Manager is responsible for the overall leadership, performance, and day-to-day operation of the Portland facility, a specialized manufacturer of premium wine and beverage labels. This position ensures a safe, efficient, and customer-focused operation that consistently meets production, quality, delivery, and financial objectives.

The Operations Manager oversees all manufacturing activities, staffing, scheduling, employee relations, timekeeping administration, and continuous improvement initiatives. The role works closely with Customer Service, Sales, Quality, Finance, Human Resources, and Maintenance to ensure operational excellence and exceptional customer satisfaction.

Essential Duties and Responsibilities

Key Performance Indicators (KPIs)

• Safety performance
• On-time delivery
• Productivity/OEE
• Labor efficiency
• Quality metrics and waste reduction
• Employee retention and engagement
• Attendance and timekeeping accuracy
• Budget and cost-control performance