Operations Manager

Build Strong Teams. Deliver Exceptional Results. Improve Essential Infrastructure.

Duke's is seeking an experienced Operations Manager to lead operational performance across assigned region. This is an onsite position located in Plymouth, Michigan.

As the Operations Manager for our CCTV & Cleaning and SSES lines of service, you will guide field crews, project managers, coordinate people and resources, strengthen customer relationships, and ensure projects are completed safely, efficiently, profitably, and to a high standard.

If you are a decisive, hands-on leader who enjoys developing teams, solving complex operational challenges, and driving continuous improvement, we'd like to hear from you. Underground infrastructure experience is required.

This position is a combination of office and field work environments. Regular travel throughout assigned area and project locations is expected. There will be occcasional exposure to active construction sites, municipal infrastructure, traffic, equipment operations, confined space environments, and varying weather conditions. Occasional evenings, weekend, and emergency response support may be required.

In this role, you are responsible for three criticial areas: 1) Operational Leadership & Project Execution, 2) Workforce, Safety, & Resource Management, and 3) Customer, Financial, & Business Performance. You will:

• Lead project managers and field leaders, setting clear operational priorities and performance expectations
• Ensure projects are properly staffed and resourced and are delivered according to safety, scope, schedule, budget, quality, and customer requirements
• Monitor production, labor and equipment utilization, customer satisfaction, safety, and financial performance
• Resolve staffing, scheduling, equipment, project, and customer issues before they affect results
• Plan workforce and equipment needs across multiple projects and locations
• Recruit, onboard, coach, and develop employees, managers, and future operational leaders
• Champion a strong safety culture and ensure compliance with company policies, regulatory requirements, audits, inspections, and incident follow-up
• Drive consistent use of Duke's operating standards, company procedures, and corrective actions across all projects and locations
• Build productive customer relationships and serve as an escalation point for operational concerns
• Partner with Sales, Safety, Fleet, Finance, and Shared Services to support growth, forecasting, and business priorities
• Identify opportunities to improve profitability, consistency, efficiency, and execution
• Perform other duties as assigned

Apply now if you:

• Have a bachelor's degree in Business, Construction Management, Operations Management, Engineering, Project Management, or a related field is preferred; an equivalent combination of education and experience may be considered.
• Have experience in the underground infrastructure (water/wastewater/stormwater, utilities), required
• Have 7+ years of progressively responsible operations leadership experience
• Have 5+ years of experience leading supervisors, managers, project managers, or field leadership teams
• Have strong financial and business acumen, including experience interpreting operating metrics, forecasts, and performance risks
• Have demonstrated skill in leadership, coaching, communication, employee development, and problem-solving
• Have strong technical proficiency with Microsoft Outlook, Word, Excel, Teams, SharePoint, ERPs, and other business systems
• Have a valid chauffer's license with a clean driving record
• Are willing to undergo background check, MVR check, and pre-employment drug screen
• Are willing to travel as needed in and out of state up depending on project needs and location of project, with occasional weekend work required as needed. Flexibility will be required. Travel is initially expected to be 0-25% of the time, but as the business grows it may increase to 25-50%
• Are willing to be exposed to working outside in all weather conditions, working around adverse smells, working around manholes, confined spaces, heavy equipment, and other environmental conditions while visiting job sites.

Why Duke's?

• We offer a safety-focused team environment
• Weekly paychecks
• Annual bonus eligibility
• Company vehicle
• Medical, dental, and vision Insurance options with HSA and FSA plans available
• Company-paid basic life, AD&D, and disability Insurance; supplemental options available for purchase
• Company-paid holidays and paid time off (PTO)
• Safe Harbor 401K Retirement Savings Plan with up to 4% company match and immediate vesting in company match
• Employee Assistance Program (EAP)
• Career advancement opportunities with access to online learning
• Employee Recognition and Rewards Program
• Employee discounts program

Duke's reserves the right to offer the selected candidate a salary or wage that's commensurate with the market, qualifications, experience, education, skills, training, certifications, and/or seniority.

Duke's is a Drug-Free Workplace.

Equal Opportunity Employer

Duke's Root Control, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sexual orientation, national origin, disability status, marital status, genetics, protected veteran status, gender identity or expression, amnesty, or any other protected classes in accordance with applicable federal, state and local laws. Duke's Root Control, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Let us know how we can support you.

Duke's Website