Operations Manager

Description

Key Responsibilities

• Oversee Install Coordinators, Project Managers, and the overall production operation
• Build a disciplined, process-driven production department that consistently delivers a five-star customer experience
• Improve accountability and develop systems that drive revenue production and protect gross profit
• Partner closely with sales leadership to ensure a smooth transition from sale to installation
• Identify operational issues before they become customer problems and make decisions quickly
• Manage workflows and scheduling to keep jobs moving on time and on budget
• Scale the production operation efficiently while maintaining quality and profitability

Skills, Knowledge and Expertise

• Operations leadership experience in roofing, home services, construction, or a related industry
• Proven track record leading teams and improving operational performance
• Experience running production on ServiceTitan, AccuLynx, JobNimbus, or a similar platform, with the ability to learn systems quickly
• Strong organizational, communication, and problem-solving skills
• Comfortable making decisions and holding a team accountable in a fast-paced, growth-oriented environment
• Able to reliably commute to the office; must pass a background check

We Offer

• 401(k) retirement with company match
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off