Operations Manager
We are looking for a hands-on Operations Manager to join a fast-growing creator-management company and become the founder's operational right hand. This is a full-time, in-person role based in Orlando, Florida.
About the Role
You will own the company's day-to-day operations, including invoicing, payments, contracts, reconciliation, vendor management, creator onboarding, internal processes, and team coordination.
This is not a passive back-office role. We are looking for someone who can bring structure to a fast-moving environment, solve problems independently, and maintain high operational standards.
Responsibilities
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Manage weekly invoicing, payment reconciliation, and accounts receivable.
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Coordinate monthly financial reporting with bookkeeping partners.
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Oversee creator onboarding, contracts, payouts, and system access.
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Manage vendors, subscriptions, contractors, and operational documentation.
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Own and improve SOPs for recurring workflows.
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Identify inefficient processes and support automation initiatives.
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Coordinate the on-site team, external partners, and contractors.
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Support hiring, onboarding, payroll coordination, and performance follow-ups.
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Run regular operations meetings and ensure deadlines are met.
Requirements
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3–7 years of experience in operations, executive support, or a similar role.
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Experience in an agency, service business, talent company, or fast-growing startup.
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Strong understanding of invoicing, bookkeeping, reconciliation, and financial reporting.
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Advanced Google Sheets skills.
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Experience creating and improving SOPs.
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Strong organizational, communication, and problem-solving skills.
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Ability to work independently and take full ownership of results.
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High level of discretion when handling confidential information.
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Comfortable working within the adult creator economy.
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Willingness to work full-time from the Orlando office.
Tools
Experience with several of the following is expected:
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Claude, ChatGPT, or similar AI tools.
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Google Workspace.
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Mercury or similar banking platforms.
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QuickBooks Online.
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Gusto or similar payroll systems.
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Notion, Monday, or other project-management tools.
Nice to Have
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Experience in a creator, talent, or influencer agency.
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Familiarity with OnlyFans business operations.
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Experience managing employees or contractors.
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Knowledge of Zapier, Make, Google Apps Script, APIs, or light scripting.
Personal Qualities
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Proactive and ownership-driven.
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Structured and detail-oriented.
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Confident working with numbers.
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Comfortable making decisions and addressing performance issues.
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Approachable, direct, and able to maintain high standards.
What we offer
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Full-time, in-person role in Orlando, Florida.
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Close collaboration with the founder and a small on-site team.
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Fast-paced and informal environment.
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Performance-based bonus.
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Opportunity to build and manage an operations team.