Operations Manager

OPERATIONS MANAGER

About Us:

As Seen on Oprah, ABC's Shark Tank, Millionaire Matchmaker, HGTV's House Hunters and more...

With 200+ franchise locations across the U.S., College HUNKS Hauling Junk and Moving® is the largest and fastest growing junk removal and moving franchise in the country. Recognized as one of the Top Places to Work, and known for its unique and fun company culture, CHHJ is an ideal place to flourish and grow as a professional.

About You:

We are seeking a driven individual that is motivated by client satisfaction and continued success. College HUNKS Hauling Junk and Moving is looking for a dynamic individual to fill our Operations Manager role. The ideal candidate will embody the College HUNKS core values, and deliver world-class customer service and continue to build a strong company culture in our Orland Park location.

Essential Duties and Responsibilities:

Customer Satisfaction

• 100% client amazement and loyalty
• Interact with clients in a friendly and professional manner at all times creating a memorable experience and repeat business.
• Establish value and price appropriately so client understands the value they received for the price they were charged.
• On occasion perform junk removal jobs and moving services as well as supervise a team of truck team members. Must be strong and in good physical condition.

Operations

• Business Operations Safety and truck safety
• Conduct client estimates for Moving and Junk Removal services as needed.
• Produce and review operational reports to make operational decisions.
• Execute monthly marketing plans.
• Work closely with Owner/GM to implement and build new systems and processes.
• Oversee employee training in areas such as sales, logistics, operations, marketing, customer service, profitability, and safety.

HR

• Utilize systematic hiring and training process.
• Manage staff scheduling.
• Boost team member awareness of company mission and vision to be measured by achieving team member goals.

Finance

• Managing P & L and annual budgets
• Run franchise operations to ensure revenue and profitability targets are met.

Required Education & Experience:

• Bachelor’s Degree in Business Management preferred or equivalent/relevant on the job experience.
• Sales, Marketing and Operations/Systems Management.
• Confident and proactive communicator; must be able to manage positive relationships with clients and team members
• Exceptional interpersonal skills and the ability to work positively/effectively with people at all levels.
• Thrive in a fast-paced and growing industry.

Preferred Experience:

• 1+ year experience managing junk or moving company operating location

Salary:

$16.00 - $28.00 an hour.