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Jobs in Orange Park, FL

Operations Manager

Crunch Fitness

  • Orange Park, Florida
  • 9 days ago

    Highlights

    Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more. S/he will exhibit an ability to achieve the financial targets for the club as outlined in the annual/monthly budget by motivating, leading, supervising and coordinating the activities of employees engaged in servicing our member needs.

    Numbers & Facts

    LocationOrange Park, Florida

    Description

    The Operations Manager (OM) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. S/he will exhibit an ability to achieve the financial targets for the club as outlined in the annual/monthly budget by motivating, leading, supervising and coordinating the activities of employees engaged in servicing our member needs. S/he will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand.
    Reports to: General Manager
    Requirements:
    • Fitness management experience preferred
    • Current CPR Certification required 
    Responsibilities:
    Administration/Organization
    • Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
    • Communicate and implement club policies and procedures to employees.
    • Recruit and hire the highest possible caliber of staff.
    Operations
    • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
    • Serves as the lead customer service contact for members at the front desk
    • Demonstrate a working knowledge of all standard club operating procedures and policies
    • Communicate and interpret club policies and procedures to members and employees
    • Resolve member complaints in an expeditious and tactful manner following club procedure and documentation
    • Assist in the staffing, training, and performance management of Front Desk employees
    • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members
    • Ensure the club meets standards for cleanliness, maintenance, safety, and security
    Sales/Revenue Management
    • Support company programs and promotions to help generate new sales leads for optimum new membership growth
    • Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments
    • Ensure that the staff has a high level of knowledge about the club’s promotions, programs, facilities, classes, and equipment
    • Achieve desired revenue goals through leadership and motivation of employees
    • Ensure that all promotions are effectively communicated to the team and all other appropriate staff
    Leadership
    • Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment
    • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members
    • Support personnel related problems or difficulties by following club procedure and documentation
    • Encourage staff to work as a team and be productive
    • Illustrate an ability to make decisions
    • Recruit and hire the highest possible caliber of staff
    • Serve as a role model for employees
    Accountabilities
    • Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth
    • Oversees expense goals by managing payroll and general and administrative expenses
    • Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations
    • Keep current in knowledge of key competitors
    • Conduct frequent facility walkthroughs
    Measurement Standards
    • Achievement of key performance indicators set on a monthly/annual basis 
    • Successful management of all financial budgetary goals
    • Net Promoter Scores and Social Media Feedback Scores
    • Membership retention
    • Follow all policies and procedures
    Special Skills:
    • Excellent written and verbal communication
    • Strong leadership skills
    • Strong administrative skills
    • Strong customer service skills
    • Bilingual a major bonus! 

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