Operations Manager - New Braunfels, TX - STS

Are you seeking a rewarding career with a respected company? Join Southeastern Trench Safety where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.

Southeastern Trench Safety represents a unique business model in the trench safety equipment industry. We offer a diverse range of equipment from leading manufacturers, serving the needs of everyone from large commercial construction firms to local subcontractors and general contractors.

The Operation Manager works closely with the Branch Manager to ensure safe, effective and efficient operations of the branch on a day-to-day basis. You will utilize your leadership, customer service and decision-making skills as you are the right hand to the Branch Manager.

Essential Functions

• Maintain equipment for retail sales inventory
• Responsible for the day-to-day operations of the rental branch
• Verify account status and effectively communicate with the Credit Dept where necessary
• Responsible for completing requisitions to maintain adequate rental inventory levels
• Ensure that SOPs are being followed
• Complete weekly cycle counts of the rental fleet
• Check outgoing contracts for accuracy including rates, delivery fees and equipment numbers
• Responsible for all branch logistics
• Responsible to maintain the overall appearance and condition of the facility
• Maintains staff by recruiting, selecting, orientating, and training employees
• Maintain employee timecards and PTO approvals; recognizes and celebrates employee achievements and milestones
• Addresses employee performance issues using performance management
• Develops talent
• Strong understanding of P&L and other key financial controls
• Strong work ethic and highly energetic
• Responsible for timely submission of all necessary reports
• The operations manager will be versed in the following topics:
• All aspects of the business operation and markets
• All safety regulations concerning the products, their safe use, and the safety of the facility
• Proper use of the equipment

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Required Education and Experience

• High School Diploma
• 2-year certificate from technical school or 5 years of related management experience in heavy equipment industry
• PC proficiency required, particularly in MS Office applications
• Valid Driver's License
• Strong organizational skills
• Excellent Customer Service skills

Military service will be considered in lieu of education/certification experience as applicable.

Supervisory Responsibilities

• None

Work Environment

• Primarily based in a front desk or customer service office setting.
• Climate-controlled workspace equipped with standard office tools (computers, phones, CRM systems).
• Frequent interaction with customers, vendors, and internal staff both in person and through phone/email.
• Regular visits to the adjacent repair shop and outdoor equipment yard to coordinate with technicians or support customer needs.
• Occasional exposure to moderate noise, dust, grease, and heavy machinery during shop or yard visits.
• Outdoor yard visits may involve exposure to seasonal weather conditions such as heat, cold, rain, or wind.
• Uneven terrain and moving equipment in shop/yard areas require proper footwear and attention to safety.
• Must be comfortable transitioning between a professional office setting and a more physically active, industrial environment.
• Requires strong communication, multitasking, and coordination skills across departments.
• Adaptability and situational awareness are key in navigating between administrative and operational responsibilities.

Travel Required

• None

Physical Demands

• Requires a moderate level of physical activity and flexibility to support both office and operational tasks.
• Occasional bending, squatting, crouching, reaching, and lifting or carrying of items weighing up to 50 pounds.
• Tasks such as moving materials, tagging equipment, retrieving items from storage, or assisting in the yard/shop may require physical effort.
• Primarily based in an office environment, but incl