| Location | Milwaukee, Wisconsin |
Title: Operations Manager (Case Management Operations Manager) Location: Milwaukee County, Wisconsin (One Operations Manager for each of our South, West, and North sites in Milwaukee County)
Lead the heart of the office: intake, case management, and job retention. You guide three Senior Corporate Representatives and the teams they lead, so that every family is welcomed, supported, and moved toward a career that brings stability.
How we serve • Whole family. When a parent goes to work, the whole household feels it. We look at the full picture (children, child care, housing, transportation, well-being) and plan with the family, not just the person on the caseload. • Abundance mindset. Every family brings strengths: skills, support networks, and determination. We build on what is already there, and we treat every setback as a next step, never a final word. • In person, with dignity. Our doors are open Monday through Friday, 8 a.m. to 5 p.m. Clients are welcomed onsite and treated as partners in their own progress. • Results that last. We measure success by jobs kept, wages grown, and families made stronger, and we use what we learn to keep improving.
What you'll do • Supervise the Senior Corporate Representatives for Intake, Ongoing, and Retention, and through them every Corporate Representative on the site's case management teams. • Keep families moving from first contact to their first job and beyond, with caseloads balanced and no one waiting. • Hold the team to clear service standards: prompt notes, returned calls, and regular contact with every family. • See that coaching follows every review, client concern, or alert on a case, and that the fix sticks. • Make the first call on suspected fraud referrals, so concerns are handled early and fairly.
You'll thrive here if • You have carried a caseload and want to help a whole team do it well. • You stay close enough to the work to coach it credibly. • You believe every family has strengths to build on, and you lead your team the same way.
What you bring • Bachelor's degree in social work, human services, business, or a related field preferred. • Three or more years in W-2 or a comparable TANF program, with supervisory or lead experience. • Strong coaching, scheduling, and organizational skills. State W-2 training completed or completed within 90 days of hire.
Why America Works For four decades, America Works has helped people move from public assistance into lasting jobs, because work brings dignity, independence, and opportunity to the whole family. America Works of Wisconsin, Inc. (AWWI) delivers the Wisconsin Works (W-2) program in Milwaukee County through a Whole-Family Approach, serving the entire household, not just one person. In 2027, we grow to serve the North, South, and West regions of the county. We test new ideas, measure what works, and change what doesn't, and we invest in our people the same way we invest in the families we serve. • Medical, dental, and vision insurance, paid pre-tax • 401(k) with employer matching after one year • Paid, structured training: you will learn the program, the systems, and our way of serving with us
America Works of Wisconsin, Inc. is an equal opportunity employer. We welcome applicants from every background, culture, and work history |