Operations Manager

Build Your Career with Ashley Furniture

Come join our team as an Operations Manager in Mesquite, TX

Who We Are

At Ashley, we're more than a business…we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who wont coast when times are good. We create solutions, not excuses. And never settle for status quo. It's the reason we're always searching for better ways to delivering an exceptional customer experience. Thats why Ashley Furniture is #1 in our industry.

Ready to grow? You've come to the right place. Ashley Furniture has a "Growth Mindset", and once you join our team, you'll learn from the best in the business.

Salary: DOE

Shift: 1st

What You'll Do

• Operational Leadership

• Manage daily operations, ensuring targets for safety, quality, cost, and delivery are met

• Develop and implement operational plans, procedures, and best practices

• Monitor KPIs and take corrective action to address variances in performance

• People Management

• Lead, coach, and mentor supervisors and front-line employees

• Conduct performance reviews and create development plans for team members

• Support workforce planning, including hiring, onboarding, scheduling, and succession planning

• Process & Continuous Improvement

• Identify operational inefficiencies and implement process improvements

• Champion Lean, 5S, or continuous improvement initiatives to optimize workflow

• Standardize procedures to ensure consistency and compliance across operations

• Resource & Capacity Planning

• Plan labor, equipment, and material resources to meet production/service demand

• Coordinate with other departments (e.g., HR, Maintenance, Supply Chain, Finance) to ensure support for operational needs

• Manage capacity constraints and recommend short- and long-term solutions

• Safety & Compliance

• Enforce safety policies, regulatory requirements, and company standards

• Conduct or oversee safety audits, incident reviews, and corrective actions

• Promote a culture of safety, accountability, and continuous improvement

• Quality & Customer Service

• Ensure operational processes support quality standards and customer expectations

• Investigate root causes of quality or service failures and drive corrective actions

• Collaborate with customer service, sales, and other functions to resolve escalated issues

• Reporting & Communication

• Prepare and present operational reports, metrics, and updates to senior leadership

• Communicate priorities, changes, and expectations clearly to supervisors and teams

• Serve as the main point of contact between operations and internal stakeholders

• Budget & Cost Management

• Assist in preparing and managing operational budgets

• Monitor costs and implement cost-control measures without compromising quality or safety

• Identify opportunities for savings through process, technology, or vendor improvements

Key Qualifications

• High school diploma or equivalent (required)
• 5+ years of progressive leadership experience within a large, multi-division manufacturing or warehouse environment
• Expert knowledge in inventory systems, labor routing, leading and coaching frontline workers and supervisors
• Proven success leading cost reduction and process improvement initiatives
• Strong analytical, negotiation, and communication skills
• Proficient in Microsoft Office Suite and ERP/MRP systems (ie:SAP, Oracle, AS400)
• Comfortable working in a fast-paced, high-performance culture

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Vacation, Holidays, and Your Birthday off
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Ashley Wellness Centers (location specific) and Medical Tourism
• Telehealth
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values

• Honesty & Integrity
• Passion, Drive, Discipline
• Continuous Improvement/Operational Excellence
• Dirty Fingernail
• Growth Focused

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

Corporate Social Responsibility

This job description does not constitute a contract of employment. Ashley is an Equal Employment Opportunity Employer and may modify job responsibilities as business needs evolve.