Operations Manager, Luxury Condominium

WestGate

Tuscaloosa, Alabama

JOB DETAILS
SKILLS
Analysis Skills, Budgeting, Business Plan, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Change Management, Commercial Real Estate, Communication Skills, Computer Systems, Condominiums, Corrective Action, Customer Satisfaction, Dental Insurance, Forecasting, Health Insurance, Hotel Management, Housekeeping/Cleaning, Leadership, Lift/Move 50 Pounds, Market Segmentation, Marketing, Marketing Plan, Microsoft Office, Operational Expenditure (OPEX), Operations Management, Organizational Skills, People Management, Physical Demands, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Profit & Loss, Property Maintenance, Property Management, Property Rentals, Property Rights, Record Keeping, Rentals, Revenue Growth, Special Needs, Statistics, Time Management, Vision Plan, Writing Skills
LOCATION
Tuscaloosa, Alabama
POSTED
30+ days ago
Benefits:
  • Discretionary Bonus
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Competitive salary
  • Employee discounts
  • Opportunity for advancement
   
 
WESTGATE OPERATIONS MANAGER
 
SUMMARY:
We are looking for a leader at our Westgate Luxury Condominiums property right beside Bryant Denney Stadium in Tuscaloosa, AL!  This position is responsible for managing the rental management function to maximize  profitability and customer satisfaction through effecting yield management and timely guest request processing.
 
This position is also responsible for managing the association property management function to maximize owner satisfaction, property maintenance and overall property appearance through effecting management and timely owner request processing.
 
Weekends during season are required!
 
 ESSENTIAL DUTIES:
  • Responsible for property oversight including team members, building and unit maintenance and rental/association areas.
  • Instrumental in the development of the annual marketing plan by forecasting future occupancy and generation of revenues; analyzes significant variances from past projections and presents data to higher level authority; monitors labor and operating expense budgets, identifies deviations and implements corrective action.
  • Coordinates the development of the annual Property Business Plan in the forecasting of all related market segments as well as the formulating of all relevant trending and competitive set statistics which justify future strategic decisions.
  • Coordinates the development of the annual Property Association Business Plan, including all outside contracts and special needs and projects.  This requires the input and cooperation of other staff members and the Association Board of Directors 
  • Provides guidance and direction as received from corporate to ensure a smooth transition to, and management of any new PMS, CRS and computer systems.  Actively schedules appropriate training in conjunction with corporate directives to ensure that all team members including key front office, have adequate knowledge of the functionality of the new systems.  Communicates system changes as they occur to all appropriate personnel.
  • Responsible for every aspect of the Yield Management system, including the routine evaluations of unit pricing (along with the Rental Manager as appropriate) and all reports on a monthly basis.
  • Manages property reservations to efficiently and accurately record bookings for individual and group clientele, and to maintain optimum levels of occupancy; ensures that entire booking network is continually updated as to guest unit availability and all changes in rates, facilities and special promotions; advises local management of pertinent changes or significant information which may present short and long term opportunities to maximize inventory and property revenues; receives and responds to guest complaints concerning property services.  
  • Performs other assigned duties as required.
REQUIRED SKILLS
  • Hospitality or Management degree preferred 
  • Minimum of 3 years hotel or condominium management experience, preferably Front Office or Association Management
  • CAM License or the ability to obtain license
  • Excellent computer knowledge to include Microsoft Office Suite and property specific systems
  • Excellent organizational and leadership skills
  • Excellent communication skills both written and oral
  • Excellent hospitality and problem resolution skills 
  • Practices relating to the successful management and marketing of luxury properties
  • Principles and practices of effective yield management in the industry
  • Principles and practices of effective Condominium Owners Association
  • Knowledge of Florida Condominium Management laws, preferred
PHYSICAL DEMANDS
  • Ability to work at a desk/phone as needed
  • Ability to stand/walk for entire shift as needed
  • Must be able to assist in Housekeeping to include setting up rooms, cleaning, etc.
  • Must be able to lift/move up to 50 pounds as needed.




About the Company

W

WestGate

From the onset, Westgate has been concerned with providing the highest quality services, performed in the safest and most cost-effective manner possible. Our pursuit of exceptional performance is recognized with national quality accreditation, and excellence in construction awards, along with earning safety honors at local, state, and national levels.

Westgate, LLC remains in step with prevailing project management trends, as well as with cost tracking requirements within the industry. We utilize state-of-the-art equipment and construction methods as we increase our work volume and enhance our capabilities. The estimating and construction management software systems used by Westgate are among the most efficient and accurate cost administration systems available in today’s market.

Westgate’s employees continue to be the strongest and most important asset of our organization. We actively seek experienced and knowledgeable professionals to join our team of dedicated and loyal employees. In our pursuit of excellence, Westgate provides ongoing training and education for our team members, not only to improve their knowledge of the industry, but also to develop self-assurance and pride in the company’s accomplishments.

MISSION STATEMENT

In order to ensure the prosperity and well-being of its employees, owners, and clients, we will continue to provide cost effective and customer focused services, with emphasis on quality and safety.

We will achieve this success by adhering to our principals of sound business management:

  • Ongoing assessment and enhancement of our safety program.
  • Continuous improvement of management skills.
  • Prudent personnel selection and employee development.
  • Stringent quality control measures and productivity standards.
  • Competitive bidding.
  • Aggressive sales efforts.
  • Teamwork at every level of the organization.
COMPANY SIZE
50 to 99 employees
INDUSTRY
Construction - Industrial Facilities and Infrastructure
WEBSITE
http://westgatellc.com/