Operations Manager - Lead Operations. Build Teams. Drive Results - Phoenix, AZ

What You'll Do

As Operations Manager, you'll oversee the daily flow of products through our distribution center, ensuring orders move accurately, efficiently, and safely from receiving to shipment. You'll lead supervisors and operations teams while balancing customer expectations, productivity goals, inventory accuracy, and employee engagement. 

Key Responsibilities

Lead Warehouse Operations

• Direct daily distribution center activities including receiving, replenishment, picking, packing, staging, and shipping.
• Ensure customer orders are fulfilled accurately and on time.
• Prioritize workloads and allocate labor based on business needs.
• Remove operational roadblocks and drive consistent execution across teams and shifts.

Champion Safety and Compliance

• Foster a strong safety-first culture.
• Partner with Safety and Human Resources teams to investigate incidents and implement corrective actions.
• Ensure associates receive appropriate training and resources.
• Maintain a clean, organized, and safe work environment.

Drive Performance and Continuous Improvement

• Monitor key performance indicators, labor productivity, service levels, and quality metrics.
• Use data and root-cause analysis to identify improvement opportunities.
• Lead projects focused on workflow optimization, space utilization, automation, and process improvements.
• Support the implementation of new technologies and operational best practices.

Develop People and Build Strong Teams

• Coach, mentor, and develop supervisors and future leaders.
• Create accountability while fostering employee engagement and recognition.
• Partner with Human Resources on recruiting, employee development, performance management, and retention.
• Build a workplace culture where employees understand the impact of their work and have opportunities to grow. 

Partner Across the Business

• Collaborate with Transportation, Inventory Control, Purchasing, Sales, Customer Service, and Human Resources.
• Support planning, budgeting, forecasting, and operational excellence initiatives. 

What We're Looking For

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 4+ years of leadership experience in distribution, warehouse, logistics, or supply chain operations.
• Proven ability to lead teams, drive results, and improve operational performance.
• Strong analytical and problem-solving skills.
• Experience using Warehouse Management Systems (WMS) and Microsoft Excel. 

Preferred Qualifications

• Lean Six Sigma certification or continuous improvement training.
• Experience implementing labor management or pay-for-performance programs.
• Knowledge of warehouse automation technologies, including pick-to-light systems, conveyors, robotics, pick modules, and put walls.
• Strong project management experience.
• Experience managing operational budgets and delivering measurable business results. [Operations...27.2026 JS | Word]

The Ideal Candidate

You are:

• A people-first leader who develops talent and builds strong teams.
• Comfortable making decisions in a fast-moving environment.
• Data-driven and focused on continuous improvement.
• Passionate about warehouse safety and operational excellence.
• Skilled at balancing customer service, productivity, quality, and cost. 

Why Join Wasserstrom?

At Wasserstrom, you'll have the opportunity to make a visible impact on our operations, our customers, and our people. We're looking for leaders who want to challenge the status quo, improve processes, and help build the future of distribution excellence.

If you're ready to take ownership of a large-scale operation and lead high-performing teams to the next level, we encourage you to apply.

Apply today and help us deliver excellence every day.

EOE AA M/F/Vet/Disability We are an Equal Opportunity Employer and will give consideration to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.