Operations Manager

Job Type

Full-time

Description

The Operations Manager is responsible for the effective and efficient operation of the Operational Service Center. This role provides leadership, direction, and oversight to all assigned field staff, ensuring adherence to company policies, procedures, and core values.

Requirements

Primary Responsibilities

• Lead Field Supervisors in delivering Environmental Contracting Services in alignment with company standards.
• Foster and maintain a strong safety culture by ensuring compliance with company core values, OSHA regulations, and safety initiatives in coordination with the Director of Health and Safety.
• Provide consistent accountability, coaching, and immediate performance feedback to operational staff.
• Develop, implement, and monitor Performance Improvement Plans (PIPs) to ensure field staff meet established performance expectations.
• Manage controllable operating expenses-including labor, materials, and equipment-to maintain profitable operations.
• Partner with Project Management to define project scope and ensure execution aligns with client contracts.
• Model and reinforce the company's core values: Safety, Integrity, Accountability, and Quality.
• Support the Operations Coordinator in onboarding new field employees, ensuring they understand job responsibilities, safety requirements, documentation processes, and on-call expectations.
• Conduct annual performance reviews for all Field Staff, providing balanced feedback and establishing goals and training plans for the upcoming year.
• Maintain strong client relationships by proactively addressing concerns and ensuring high-quality service delivery.
• Spend 30-50% of work time in the field to monitor job site safety and quality.
• Collaborate with the Waste Manager to ensure strict compliance with all regulations governing hazardous and non-hazardous materials.
• Lead and participate in monthly operations meetings to strengthen team leadership and communication.
• Take ownership of personal professional development to support continuous improvement.

• Maintain rolling turnover at or below 15%.
• Maintain unbillable expectations
• Achieve zero environmental agency violations.
• Achieve zero reportable OSHA injuries.

• Excellent written and verbal communication skills.
• Strong proficiency in Microsoft Word, Excel, and PowerPoint.
• Proven ability to lead a team of 4-6 direct reports.
• Demonstrated ability to set and achieve high performance standards.
• Valid driver's license with a clean MVR and background check.
• Ability to work a flexible schedule, including weekends and 24-hour on-call availability.
• Strong commitment to Safety, Quality, Integrity, and Teamwork.
• OSHA 40-hour and related safety training preferred.
• Prior managerial experience in environmental or general contracting required.

• Ability to lift up to 60 lbs.
• Ability to wear a respirator.
• Ability to work in extreme weather conditions.
• Ability to stand and perform physical tasks for extended periods.
• Frequent sitting, standing, walking, grasping, and reaching.
• Manual dexterity to operate computers and related equipment.
• Ability to travel for client meetings as needed.
• Ability to participate in training sessions, presentations, and meetings.
• Willingness to work overtime to meet project deadlines.