About the role
The Operations Manager is responsible for leading the day-to-day operations of the Audit and Inventory Department. This position requires a strong background in dealership title and registration operations, California DMV registration and inventory policies, BPA transactions, and team management
What you'll do
- Oversee daily operations of audit and inventory.
- Oversee daily in-house BPA processing.
- Supervise Audit and Inventory employees.
- Mentor and train Audit Specialist I, II, III, Lead.
- Mentor and train Inventory Specialist I, II, III, Lead.
- Provide support for the Director of Internal Operations.
- Provide support for Audit and Inventory employees.
- Manage multiple priorities in a deadline-driven environment.
- Effective internal/external communications.
- Maintain up to date record keeping.
- Maintain a safe and hazard free working environment.
- Maintain the security of PII.
Qualifications
- High School degree or equivalent.
- Minimum of 8 years of manager and dealership/title clerk experience to include but not limited to:
- Effective people management skills.
- Dealership title clerk experience.
- Experience using FLSP (BPA) software.
- Comprehensive knowledge of:
- CA DMV forms
- CA DMV registration policies for all transaction types
- Reviewing and understanding a vehicle record (KSR)
- Reviewing and troubleshooting all BPA transaction types.
- BPA non-critical and critical errors.
- BPA processing for all transaction types
- New Vehicle
- Used Vehicle (CA & Non-Resident)
- Transfer Legal Owner
- Renewals
- Duplicate Title
- Duplicate Title for Auction
- Attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Conflict resolution skills.
- General computer skills.
- Must be able to remain in a stationary position 90% of the time.
- Must be able to lift 30lbs or more.
- Working hours are 8:00am – 5:00pm, Monday – Friday
Training Requirements:
Complete DLRacadamy BPA certification I, II, III.