| Location | Freehold, New Jersey |
The Janitorial Operations Manager is responsible for overseeing the daily janitorial operations of assigned properties, ensuring the highest standards of cleanliness, sanitation, and service excellence. This role manages janitorial staff, develops and implements cleaning procedures, conducts site inspections, and ensures all client expectations and contractual obligations are met.
The Operations Manager is responsible for hiring, training, supervising, and motivating janitorial teams while maintaining appropriate staffing levels, managing labor costs, and ensuring payroll budgets are met. This individual serves as the primary point of contact for clients regarding janitorial services and works proactively to resolve concerns, improve operational efficiency, and maintain strong client relationships.
Oversee daily janitorial operations across assigned properties, ensuring cleaning services are performed efficiently and consistently meet company and client expectations.
Ensure all properties maintain high standards of cleanliness, sanitation, safety, and overall appearance.
Conduct regular site visits and inspections to evaluate cleaning quality, identify deficiencies, and implement corrective action plans.
Develop, implement, and monitor cleaning schedules, procedures, and quality control standards.
Maintain client satisfaction through regular communication, prompt resolution of service concerns, and consistent delivery of contracted services.
Build and maintain strong relationships with property management teams, building representatives, and clients.
Hire, train, supervise, and motivate janitorial staff, supervisors, and other assigned team members.
Ensure employees are properly trained on cleaning procedures, equipment usage, chemical handling, safety protocols, and company policies.
Monitor staffing levels and ensure appropriate coverage for all assigned properties, including coordinating replacements and covering staffing shortages when necessary.
Manage labor costs and use the company-approved scheduling system to ensure payroll remains within budget.
Review and approve timekeeping records and complete all required payroll tasks accurately and by established deadlines.
Monitor inventory levels and oversee the ordering and distribution of cleaning supplies, equipment, and other necessary materials.
Ensure cleaning equipment is properly maintained and that all supplies are used safely and efficiently.
Identify opportunities to improve operational efficiency, reduce unnecessary expenses, and enhance service quality.
Address employee performance issues, provide coaching, and implement corrective actions when necessary.
Ensure all janitorial operations comply with applicable safety regulations, company policies, and client-specific requirements.
Respond promptly to client complaints, inspection findings, and operational emergencies.
Prepare operational reports, inspection reports, staffing updates, and other documentation as required.
Collaborate with other departments and company leadership to support operational goals and maintain contract performance.
Attend company meetings and training sessions and ensure assigned team members complete required training.
Support contract retention and business growth by consistently delivering reliable, high-quality janitorial services.
Maintain flexibility to respond to operational needs outside regular business hours, including weekends when necessary.
Previous experience in janitorial, custodial, building services, or facilities management, preferably in a supervisory or management position.
Proven experience supervising and managing janitorial teams across commercial, residential, or other multi-site properties.
Strong knowledge of professional cleaning practices, sanitation standards, cleaning equipment, and janitorial supplies.
Experience conducting site inspections, monitoring service quality, and implementing corrective action plans.
Demonstrated ability to recruit, train, coach, and manage employees effectively.
Experience with workforce scheduling, payroll management, labor budgeting, and cost control.
Strong organizational skills and attention to detail, with the ability to manage multiple properties and priorities simultaneously.
Excellent written and verbal communication skills, with the ability to communicate professionally with clients, property management, and employees.
Strong problem-solving skills and the ability to address client concerns and operational challenges promptly.
Ability to work independently while collaborating effectively with company leadership and field teams.
Basic proficiency in Microsoft Office, including Word and Excel, and the ability to use scheduling and timekeeping systems.
Ability to work a flexible schedule and respond to operational needs, including occasional weekends.
Ability to lift up to 50 pounds when required.
Valid driver's license and reliable transportation preferred.
Medical, Dental, and Vision Insurance: Full-time employees working 30 or more hours per week are eligible for medical, dental, vision, and other ancillary benefits.
401(k) Retirement Plan: All full-time and part-time employees are eligible to participate in the company's 401(k) plan, which includes an employer match.
“Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.”