Track the progress of cases, deals and contracts, keep tracking tools and contract data (legal entities, products, dates and terms) accurate and audit-ready, and flag risks to deadlines early. Work with cross-functional teams, including support and vendor teams, to resolve issues and keep work moving; route legal questions to the Legal team with complete context.
Numbers & Facts
Location
New York, NY
Salary
$64.16–$88.87 Per Hour
Description
Job ID: 26-40400
Pay Rate: $60/hr - $80/hr
Duration: 6 Months contract
Work Location: New York, NY (Hybrid schedule- Tue - Thu onsite)
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
2 years of experience in contract management, deal desk, sales operations, ad operations, or customer or partner support.
Experience reading and applying commercial contract terms and pricing, for example rate cards, discounts, fees, term, renewal and termination.
Experience handling and resolving support cases or escalations for internal or external customers.
Business-fluent written and spoken English.
Responsibilities:
Prepare, review and process standard and non-standard publisher contracts in internal contracting tools, for approval by an employee.
Help partner managers with standard and non-standard contract requests: clarify requirements, answer contract and process questions, and prepare contracts for approval.
Apply rate cards and commercial terms to contracts, and prepare pricing and fee scenarios with standard tools and templates, working with cross-functional teams, for review and approval.
Help Sales teams with standard deal cases: explain deal approval levels, processes and how discounts work, and prepare deal requests for approval.
Handle and resolve cases and escalations from account managers about deals, contracts and the contracting process, within agreed service levels.
Resolve publisher questions about contracts that come in through support teams: investigate each case and give the support team a clear, accurate answer to share with the publisher.
Track the progress of cases, deals and contracts, keep tracking tools and contract data (legal entities, products, dates and terms) accurate and audit-ready, and flag risks to deadlines early.
Work with cross-functional teams, including support and vendor teams, to resolve issues and keep work moving; route legal questions to the Legal team with complete context.
Identify recurring issues and suggest improvements to templates, workflows and help content.
Preferred qualifications:
Experience with Google Ad Manager, AdSense, AdMob or another ad serving or monetization platform.
Experience with case management, CRM, deal or contract management systems.
Experience supporting Sales teams in a fast-paced, high-volume environment.
Comfortable working with spreadsheets and dashboards to track work and look up information.
Additional skills required:
Case handling: works a queue of cases through to resolution, keeps each case up to date and meets service levels.
Communication: excellent written and verbal communication; explains deal, contract, pricing and process topics clearly and simply.
Support mindset: patient, helpful and solution-focused with internal customers.
Commercial literacy: reads contract terms, rate cards and discount structures accurately and spots non-standard clauses and pricing.
Accuracy at volume: follows checklists and quality checks while keeping pace.
Collaboration: works across teams and time zones to resolve issues.
Tracking: keeps trackers up to date; comfortable with spreadsheets (Google Sheets or Excel) and dashboards.