Job Summary
We are seeking an experienced and results-driven Operations Manager to oversee daily logistics operations for a third-party logistics (3PL) company. This individual will be responsible for coordinating transportation, managing customer accounts, optimizing logistics processes, and ensuring shipments are handled efficiently, accurately, and cost-effectively.
The ideal candidate has a strong background in logistics, transportation, freight management, warehouse operations, and team leadership. This role requires excellent problem-solving skills, the ability to manage multiple priorities, and a commitment to delivering exceptional customer service while meeting operational and financial goals.
Key Responsibilities
- Oversee daily 3PL operations, including transportation coordination, freight movement, shipment scheduling, order fulfillment, and customer service.
- Manage relationships with customers, carriers, freight brokers, vendors, and other logistics partners to ensure reliable and timely service.
- Coordinate inbound and outbound shipments, monitor delivery schedules, and resolve transportation delays, capacity issues, and service disruptions.
- Supervise, train, and develop operations personnel to ensure productivity, accountability, and compliance with company procedures.
- Monitor key performance indicators (KPIs), including on-time delivery, shipment accuracy, carrier performance, customer satisfaction, productivity, and operating costs.
- Identify opportunities to improve operational efficiency, reduce transportation expenses, minimize service failures, and streamline logistics processes.
- Oversee freight documentation, shipment records, bills of lading (BOLs), proof of delivery (POD), invoices, and other required transportation paperwork.
- Ensure accurate order entry, shipment tracking, data management, and timely communication of shipment status updates to customers and internal teams.
- Investigate and resolve customer complaints, freight claims, billing discrepancies, missed pickups, delivery exceptions, and other operational challenges.
- Monitor carrier capacity, negotiate rates when applicable, and support carrier selection based on pricing, service quality, and performance.
- Collaborate with sales, customer service, accounting, warehouse personnel, and transportation teams to ensure seamless end-to-end logistics execution.
- Review operational reports, analyze trends, and implement corrective actions to address recurring issues and improve performance.
- Support customer onboarding, account implementation, process documentation, and the development of standard operating procedures (SOPs).
- Maintain compliance with applicable transportation regulations, safety standards, contractual requirements, and company policies.
- Manage staffing levels, work schedules, resource allocation, and daily workflow to meet customer demand and service expectations.
- Prepare operational updates and performance reports for senior management, highlighting results, challenges, cost-saving opportunities, and improvement initiatives.
Qualifications
- 3+ years of experience in logistics, transportation, supply chain, freight brokerage, 3PL operations, or a related field.
- Previous supervisory or management experience overseeing employees and daily operational activities.
- Strong understanding of transportation coordination, freight management, shipment tracking, and logistics workflows.
- Experience working with carriers, freight brokers, customers, vendors, and third-party logistics providers.
- Proficiency in Microsoft Office, particularly Excel, for reporting, data analysis, and operational tracking.
- Experience using transportation management systems (TMS), warehouse management systems (WMS), ERP platforms, or other logistics software.
- Strong analytical, organizational, communication, and problem-solving skills.
- Ability to manage competing priorities in a fast-paced, deadline-driven environment.
- Demonstrated ability to improve processes, control costs, and maintain high customer service standards.
- High school diploma or equivalent required; associate or bachelor's degree in supply chain management, logistics, business administration, or a related field preferred.
Preferred Qualifications
- Experience managing multiple customer accounts or complex logistics programs.
- Knowledge of LTL, FTL, intermodal, domestic, or international freight operations, as applicable to the business.
- Experience with carrier procurement, freight rate negotiations, cost analysis, and transportation budgeting.
- Familiarity with freight claims, accessorial charges, detention, demurrage, and transportation billing.
- Experience developing operational KPIs, performance dashboards, and continuous improvement initiatives.
Key Competencies
- Operations leadership and team development
- Transportation and freight coordination
- Customer relationship management
- Process improvement and operational efficiency
- Data analysis and performance reporting
- Cost control and budget management
- Conflict resolution and decision-making
- Time management and prioritization
- Cross-functional communication
- Accountability and attention to detail
Benefits Available:
Short/Long Term Medical Insurance
Dental Insurance
Term Life
Short Term Disability
Direct Deposit
Holiday Pay
Service Bonus
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