Operations Manager - Greater Atlanta

Position Description: Parking Operations Manager

Reports To: Vice President of Operations

Duties and Responsibilities:

• Oversee operations at our primary commercial garage
• Act as the main point of contact to Property Manager and Tenants
• Attend location meetings as appropriate, and respond to requests to develop and maintain good working relationships
• Repair parking equipment as needed
• Prepare revenue reporting on a daily, monthly and yearly basis
• Use knowledge of parking industry to change parking rates as necessary
• Maintain proper levels of transient, monthly and event parking
• Work towards obtaining new business in the area and growing our footprint in the market
• Ensure that all locations open and close at their proper times.
• Personally walk through the location on a regular basis. During the walk through the manager will review and make sure that the proper operating procedures, corporate policies, and rules and regulations are being followed.
• Inspection of the facilities with a minimum frequency of once a day with emphasis on customer service, cleanliness, appearance of attendants, revenue control and safety. Reports of any safety hazard to be directly reported to the Area Manager and the client.
• Enforce and implement proper revenue trails for all transactions including proper ticket control, equipment reports, validations stamps, and the accurate maintenance of deposits in accordance to the facility policy.
• Interview and screen all positions being filled.
• Supervise the day-to-day activities of all onsite employees (Cashiers, Maintenance, Floaters, Special Event, etc.).
• Oversee the training of all employees within and develop initial/remedial training where necessary.
• Review and distribute disciplinary actions taken for any procedural violation or possible theft uncovered as a result of a field audit.
• Develop and maintain professional relationships with all field employees, customers and clients.
• Work with Cashiers/CSR/Attendants to resolve complaints and other issues that are operational in nature and provide Client and Parker relations.
• Receive and respond to problems, compliments and complaints that cannot be immediately resolved to the onsite employees.
• Reconciling parking tickets and required cashiers reports according to generally accepted parking operation auditing principles and in accordance with the policies set forth.
• Act as a liaison between the management, client and executive staff.
• Ensure the safe handling of cash and the timely deposit of cash.
• Evaluate and delegate priorities for all non-routine assignments and perform other functions and duties as required for the safe and efficient operation.
• Perform minor repairs as necessary to the parking equipment.
• Develop plans to increase customer services.
• Update operating manuals.
• Identify any existing and potential operational problems and make appropriate recommendations to the client .
• Inspect and recommend improvements to upgrade the appearance and cleanliness of all garages and facilities.
• Available and able to respond to emergency situations during normally scheduled "off duty hours".
• Implement Quality Control Measures to ensure contract compliance.

Qualifications:

• 5-10 years of parking experience required
• Self-starter eager to chase new business
• Great communication skills
• Ability to work nights and weekends when necessary
• Self-disciplined
• Reliable transportation to and from work
• Able to pass drug and background test
• Must be able to work outdoors for long periods of time
• Strong analytical and interpersonal communication skills are a must.
• Knowledge of Microsoft Office and must be detail-oriented and extremely well organized,
• Work five days per week, ten hours a day.
• Understand and able to use the current and proposed equipment and any other equipment used in the parking operation.
• Must have strong working knowledge of the use, repair, programming, limitations and capabilities of the parking.
• College Degree and Ability to communicate effectively in English.

Physical Requirements:

• Carrying, lifting, pulling or pushing items weighing up to 50 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility