Operations Manager — Full-Time, Hourly

• Oversee daily facility operations and help maintain a safe, welcoming environment for guests and team members.
  
  
• Monitor sales, labor, and expenses, and support budgeting, forecasting, and P&L performance.
  
  
• Help develop and carry out sales and marketing initiatives that increase customer engagement.
  
  
• Recruit, train, coach, and support team members.
  
  
• Deliver excellent customer service and resolve guest concerns professionally.
  
  
• Ensure compliance with health, safety, and company policies.
  
  

• Experience managing operations, staff, and budgets.
  
  
• Ability to work with sales and expense reports and contribute to financial goals.
  
  
• Strong communication, problem-solving, leadership, and customer service skills.
  
  
• Experience in entertainment, hospitality, restaurants, retail, or another high-volume environment preferred.
  
  
• Availability to work varied shifts, including evenings, weekends, and some holidays.
  
  
• Reliable transportation or willingness to relocate to the Jackson Township area.
  
  

• Medical benefits.
  
  
• Wellness program and Working Advantage employee perks.
  
  
• Eligibility for a performance-based bonus plan.
  
  

• Full-time, hourly position; approximately 40 hours per week.
  
  
• Day, evening, and night shifts; weekend availability required.
  
  
• Reports to the Regional Manager.
  
  
• Travel required for one to two weeks of company-compensated training.