Operations Manager

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Empower employees through leadership, mentorship, and guidance, identifying training needs and fostering skill development.
• Encourage Ownership, accountability, inclusivity, and professionalism, while highlighting individual contributions and promoting team input.
• Monitor KPIs to assess customer satisfaction and team performance, proactively addressing needs with a focus on Ownership and transparency.
• Manage objectives effectively, collaborate with leaders to allocate resources, balance workloads, and streamline processes for enhanced efficiency and profitability.
• Build and maintain strong client relationships with a focus on Care, ensuring satisfaction through regular surveys and audits.
• Support regional growth by building customer pipelines, delivering tailored solutions and actively participating in sales presentations and initiatives.
• Ensure compliance with contractual and safety requirements, and collaborate with HR to uphold fair and ethical practices in performance management.
• Foster open communication to encourage collaboration, feedback, and Transparency.
• Serve as a role model for integrity, ethical decision-making, creative problem-solving and professionalism, consistently demonstrating Honesty.
• Address escalated customer inquiries with a focus on Care, ensuring timely resolutions and thorough reporting.
• Execute progressive disciplinary action and termination requests, clearly documenting employee performance issues and corrective action.
• Collaborate with cross-functional leaders to drive continuous improvement and Transparency.

 Minimum Qualifications

• Excellent oral and written communication skills
• Fluency in Spanish is considered an asset
• Ability to maintain composure under pressure and foster a sense of control
• Promote and model high standards of emotional intelligence and interpersonal skills
• Flexible schedule to support various shifts and locations
• An energetic and achievement-oriented attitude
• A dedication to customer service and an “expert-level” of knowledge about clients
• Reliable transportation, valid driver’s license, and vehicle insurance
• Ability to travel frequently within the operating region

 Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• The Operations Manager is expected to spend 100% of their time on-site, and reliable transportation is required
• The employee must, on occasion, support, train or demonstrate inspection processes as needed
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• This role requires the use of safety equipment including, but not limited to, eye safety glasses, hearing protectors, work boots, gloves, and hardhats.
• The noise level in the work environment is usually moderate.

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