Run the floor. Hit the plan. Build the bench.
Managed Labor Solutions, a nationwide leader in rental car outsourcing, is hiring an Operations Manager for a fast-paced airport location. This position is an excellent opportunity with advancement possibilities for demonstrated leaders who believe in providing top-notch service in asafe and fun work environment. Qualified candidates will have prior management and leadership experience in a rental car or other fast-paced, similar work environment.
Reports to: Area Manager
Manages: Supervisors, Leads and hourly team
Scope: Single site - all shifts
Accountable for: Labor, turns and safety
What you'll do daily:
- Run the Plan of the Day and publish it to supervisors and leads
- Submit an accurate, timely daily flash to track the sites productivity and profitability
- Send the daily site summary. Collect shift summaries from leads and supervisors — especially out-of-scope work performed.
- Staff to the labor plan. Challenge overtime.
- Review accident and incident reports.
- Manage and post employee schedule - communicate the schedule to the client
- Meet production in a fast-paced airport environment. Deal with the customer professionally. Keep the lot clean and compliant.
Weekly
- Management team meetings, safety huddles, client meetings
- Reconcile flash to billing and payroll by end of business Wednesday.
- Ensure ancillary and out-of-scope services are billed per contract.
- Set next week's flash and planner; lock the schedule to projected transactions.
Safety and Compliance
- Lead the site safety audit — lot hazards, road risk, wash bay equipment. Keep a visible Days Since Last Accident tracker.
- Run a safety committee that includes every associate level. Deliver safety appreciation. Train every supervisor and lead on the safety program.
- Correct hiring paperwork and screening — background checks, DMV, and all required documentation.
- Performance evaluations for every Supervisor and Lead within 30 days of quarter end. Union Free Training for supervisors and leads.
Who this is for:
- 21 or older, with at least one year of management experience. High school diploma or GED required; associate or bachelor's preferred.
- Rental car or similar fast-paced ops leadership - and real responsibility for labor cost and gross profit, not headcount alone.
- You can build a schedule to a transaction forecast and explain a miss without making excuses
- You work inside the customer's system (COMPASS, DAYTONA, Service Notes) and you're credible with a customer GM or District Manager.
- Valid driver's license, clean driving history, and a background check in accordance with local law.
The Offer
- $70,000+ plus an annual bonus plan.
- Medical, dental, and vision insurance.
- A path to Area Manager - and advancement opportunities nationwide