Operations Manager
Lead Teams. Drive Performance. Deliver Exceptional Transportation Services.
Galveston, TX
Join the Transportation Team at zTrip
zTrip, one of North America's leading transportation providers, is committed to delivering safe, reliable, and customer-focused transportation services. As we continue to grow in Galveston, we're seeking an experienced and motivated Operations Manager to oversee daily operations, support team development, and ensure outstanding service for both passengers and drivers.
This leadership opportunity is ideal for a results-oriented professional who thrives in a fast-paced environment, excels at managing people and processes, and is passionate about operational excellence and continuous improvement.
What We Offer as an Operations Manager:
- Medical, Dental, Vision, and Life Insurance
- Paid Time Off (PTO)
- Holiday Pay
- 401(k) with Company Match
- Career Growth and Advancement Opportunities
- Stable, Year-Round Employment
- Collaborative and Supportive Work Environment
What You'll Do as an Operations Manager:
Leadership & Team Development
- Lead, mentor, and support office staff, dispatchers, drivers, and operational personnel
- Assist with hiring, onboarding, training, and employee retention initiatives
- Foster a positive, accountable, and performance-driven workplace culture
- Provide coaching, feedback, and professional development opportunities
- Encourage strong communication and teamwork across departments
Transportation Operations Management
- Oversee daily transportation operations to ensure efficient and dependable service delivery
- Monitor service levels, operational performance, and resource allocation
- Coordinate closely with dispatch and fleet teams to maintain operational readiness
- Ensure compliance with company policies, safety standards, and regulatory requirements
- Support initiatives that improve operational effectiveness and service reliability
Customer Experience & Community Relations
- Promote a customer-focused culture centered on service excellence
- Build and maintain strong relationships with customers, business partners, and community stakeholders
- Address escalated customer concerns and implement effective resolutions
- Identify opportunities to improve customer satisfaction and service quality
- Represent the company professionally within the local community
Business Performance & Strategic Growth
- Analyze operational reports, performance metrics, and key performance indicators
- Develop and implement strategies to improve productivity, efficiency, and profitability
- Partner with senior leadership to achieve company objectives and growth goals
- Assist with budgeting, forecasting, reporting, and operational planning
- Drive continuous improvement initiatives throughout the organization
Qualifications of an Operations Manager:
- Previous leadership experience in operations, transportation, logistics, fleet management, customer service management, or a related field preferred
- Strong leadership and employee development skills
- Excellent communication and relationship-building abilities
- Proven ability to manage multiple priorities in a fast-paced environment
- Strong analytical, problem-solving, and decision-making skills
- Highly organized with strong attention to detail
- Results-driven mindset with a focus on operational performance
- Proficiency in Microsoft Office and business reporting systems
Why Join zTrip?
- Join one of North America's largest transportation providers
- Take on a key leadership role within a growing operation
- Help shape the customer and driver experience
- Work for a company dedicated to safety, innovation, and service excellence
- Enjoy long-term career stability and advancement opportunities
- Make a meaningful impact on transportation services throughout the Galveston community
Apply Today
If you're a motivated leader with a passion for operations, team development, and delivering exceptional service, we encourage you to apply for the Operations Manager position with zTrip. Join our team and help drive the success of a transportation operation that keeps the community moving every day.