Operations Manager-Dining Services

About the Job

This is a 10-month position

UMD Dining Services provides diverse and high-quality dining options across campus, including Superior Dining, our all-you-care-to-eat residential dining center, and a Food Court with five unique concepts-Subs & Wraps, Burgers, Pizza, Burritos, and Grab & Go. We also operate Northern Shores Coffee Shop, two dining kiosks, and a full-service restaurant, along with catering services for campus events. Dining Services focuses on providing diverse food options, sustainability efforts, and quality service to the campus community.

Job Duties:

• Ensure a high-quality dining experience for the campus community by upholding standards in food quality, sanitation, and service. (10%)
• Coordinate daily staffing for high-volume, complex operational processes. (10%)
• Oversee guest experience and uphold standards through coaching and training. (10%)
• Observe and report guest trends to improve team performance. (10%)
• Oversee inventory levels and manage product orders with accuracy and timeliness. (10%)
• Train and mentor team to meet objectives, fostering skill development to strengthen both individual performance and team cohesion. (10%)
• Innovate and refine processes and operational efficiencies to elevate guest experience. (10%)
• Implement performance management practices and administer corrective actions as needed to maintain accountability and support team excellence. (10%)
• Demonstrate proficiency in verbal and written communication to effectively engage with team and management at all levels. (10%)
• Prioritize and actively promote a safe work environment by upholding both physical and mental well-being standards, ensuring compliance with safety protocols, and fostering a culture of support and awareness among team members. (10%)

These examples do not include all possible responsibilities in this work and do not limit the assignment of related responsibilities in any position of this class or assignment of responsibilities performed by a lower classification. Dining Services retains the right to change or assign other duties to this position to assist in all areas of Dining Operations based on business needs.

This position is categorized as an essential employee role. In situations of reduced or closed operations, this position is still required to report to work at the employers discretion. Examples of reduced operations include inclement weather and power outages.

Qualifications

Required Qualifications

• BA/BS plus at least four years of experience, or combination of related education and experience to equal at least 8 years

Preferred Qualifications

• 3 years in supervisory or management role related to food service or guest experience
• Proficient in food management software (i.e., ordering and inventory management)
• Proficient in Google Suite (e.g. docs, sheets)

Preferred Skills

• Proficient in verbal communication, written communication, and accurate record keeping
• Proficient at multitasking while organizing, planning, and prioritizing work
• Ability to think creatively and critically
• Comfortable and proficient coaching team members, and engaging with guests

Pay and Benefits

Pay Range: $29.00 - $32.00 per hour; depending on education/qualifications/experience

Time Appointment: 100% Appointment (10-months per year)

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• The University offers a comprehensive benefits package that includes:
• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

University of Minnesota, Duluth (UMD)

The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Reports "Americas Best Colleges" issue.

Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMDs many research institutes and labs.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).