Operations Manager

Operations Manager

LAZ Airport Services

Full-Time | Non-Exempt

Lead a High-Performing Team. Drive Operational Excellence. Make an Impact Every Day.

Want to hear something crazy?

Thousands of travelers rely on airport transportation operations every day, but most never think about what happens behind the scenes to keep shuttle operations running safely, efficiently, and on schedule.

That's where LAZ Parking comes in.

As one of the nation's largest and fastest-growing parking and transportation management companies, LAZ operates hundreds of thousands of parking spaces and transportation services across the country.

At LAZ, we live by a simple philosophy:

"Parking is our industry, but people are our passion."

If you're a hands-on leader who enjoys coaching teams, solving operational challenges, and creating exceptional customer experiences, this could be the opportunity for you.

Why Join LAZ?

Competitive start pay

Full-time leadership opportunity

Positive team atmosphere and supportive leadership

Career growth and advancement opportunities

PayActiv - Access earned wages before payday

Paid training and leadership development opportunities

Employee recognition programs

Free company uniforms

Employee Assistance Program (EAP)

Health coaching and wellness resources

Additional Full-Time Benefits

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Short-Term Disability Coverage

Long-Term Disability Coverage

Schedule & Availability

This position supports a 24/7 airport transportation operation serving travelers seven days a week, including early mornings, evenings, weekends, holidays, and peak travel periods. Flexibility to work varying schedules is required.

The Spirit of the Position

As an Operations Manager, you are responsible for supporting the daily success of LAZ Airport Services' shuttle transportation operation at Denver International Airport.

You will lead frontline teams, supervisors, and operational staff to ensure safe, efficient, and customer-focused operations. Your leadership will help drive operational excellence, employee engagement, compliance, and continuous improvement while supporting the transportation needs of thousands of airport travelers every day.

As a company devoted to promoting an employee-focused servant leadership culture, the Operations Manager supports programs and initiatives originating from both local and corporate leadership while helping team members grow, develop, and succeed.

What You'll Do

Operational Leadership

• Oversee daily shuttle transportation operations to ensure service levels meet operational expectations.
• Monitor operational performance and quickly identify and address service disruptions, challenges, and opportunities.
• Ensure compliance with airport requirements, company policies, safety standards, and contractual obligations.
• Develop and implement process improvements that enhance efficiency, service quality, and workplace safety.
• Partner with airport police, emergency management teams, and airport stakeholders to support operational excellence.
• Support special projects, initiatives, and operational improvements as assigned.

Team Leadership & Development

• Lead, coach, mentor, and develop frontline employees, leads, and supervisors.
• Foster a culture of accountability, teamwork, safety, and exceptional customer service.
• Identify high-potential employees and support leadership development and succession planning efforts.
• Conduct coaching conversations and provide timely performance feedback.
• Promote employee engagement through recognition, communication, and development opportunities.
• Encourage open communication, collaboration, and continuous improvement.

Customer Experience

• Promote and train first-class customer service throughout the operation.
• Ensure team members consistently deliver professional and service-focused experiences.
• Assist in resolving customer concerns quickly, professionally, and effectively.
• Support a culture that exceeds customer expectations and builds long-term client confidence.

Administration & Compliance

• Assist with workforce planning, scheduling, and staffing activities.
• Review and approve employee timecards and payroll information to ensure accuracy.
• Partner with Human Resources to support wage and hour compliance and employee relations initiatives.
• Support operations that may require compliance with Collective Bargaining Agreements.
• Assist with the preparation and delivery of daily, weekly, monthly, and annual operational and financial reports.
• Communicate professionally and effectively with stakeholders at all levels of the organization.

We're Looking For Team Members Who Are

People-Focused

You genuinely enjoy developing employees, building strong teams, and helping others succeed.

Customer-Centered

You understand the impact service excellence has on both customers and business success.

Solution-Oriented

You proactively identify opportunities for improvement and confidently tackle challenges.

Adaptable

You thrive in fast-paced environments and can effectively manage changing priorities.

Collaborative

You value teamwork, encourage idea sharing, and build positive relationships across the organization.

Results-Driven

You take ownership, maintain a sense of urgency, and consistently deliver results.

Qualifications

Required

• Valid license with at least two (2) years of driving experience.
• Leadership experience in transportation, parking, logistics, hospitality, airport operations, or a related field.
• Strong customer service, coaching, and employee development skills.
• Ability to identify operational opportunities and implement effective improvements.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Ability to identify and mitigate business and workplace risks.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrated professionalism, accountability, and sense of urgency.
• Ability to obtain and maintain all required airport badging credentials.
• Must meet required speaking and listening assessment standards.

Preferred

• Airport, transportation, shuttle, parking, or logistics management experience.
• Experience working in a union environment or with Collective Bargaining Agreements.
• Payroll, scheduling, and workforce planning experience.
• Experience leading large customer-service-driven operations.

Success in This Role Looks Like

• Maintaining safe, compliant, and efficient transportation operations.
• Building engaged, high-performing teams.
• Delivering exceptional customer experiences.
• Meeting operational, service, and financial objectives.
• Developing future leaders within the organization.
• Creating a culture of accountability, teamwork, and continuous improvement.

Physical Requirements

• This role requires the ability to:
• Work outdoors in varying weather conditions, including heat, rain, wind, and snow.
• Stand and walk for extended periods.
• Lift, push, and pull up to 25 pounds.
• Bend, stoop, squat, and move frequently throughout a shift.
• Travel throughout parking facilities, transportation areas, and operational locations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

Why LAZ?

Build Your Future with LAZ Parking

If you're ready to lead from the front, develop exceptional teams, and help deliver a seamless airport transportation experience, we'd love to meet you.

Apply today and join a team committed to operational excellence, service leadership, and people-first culture.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law.

LAZ Parking is proud to be an Equal Opportunity Employer and participates in E-Verify.