The Operations Manager is responsible for the day-to-day operation inside a branch including customer service, collections, inventory control, branch and vendor relations, and supervision and development of the inside sales and warehouse staff.
Responsibilities:
- Supervise and delegate daily activities to the Inside Sales and Warehouse staff and all operational duties pertaining to the branch.
- Answer incoming sales calls, provide quotations to customers, enter customer orders, provide technical and product specifications to customers, and manage pricing.
- Oversee inventory control and cycle counts through various processes, including vendor returns.
- Assist the Accounts Receivable team on collecting past due invoices from customers.
- First point of contact for problem resolution in areas including SAP systems, sales & accounting, inventory & cycle counts.
- Handle some purchasing, including meetings with outside vendors.
- Responsible for supervising all inside staff's training, including SAP, product knowledge, and professional development.
- Responsible for other duties as they are assigned.
Qualifications
- H.S. Diploma or GED Required
- 3+ years of experience in customer service, inside sales, or outside sales
- Proficient in Microsoft Excel and Outlook.
- Strong organizational skills.
- Strong interpersonal and communication skills.
Preferred Qualifications
- 2+ years of experience in supervising others or acting in a leadership capacity.
- Product knowledge of bearings and power transmission products.
- BDI reserves the right to change job duties at any time. The job description is not designed to cover every requirement of the job.
Benefits:
BDI Team Members can expect industry leading benefits including competitive pay, exceptional variable compensation programs, health benefits, 401(k) and profit-sharing program, maternal and paternal leave programs, tuition reimbursement, referral bonuses, and many more. All in an exciting and ever-changing entrepreneurial environment.
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