Operations Manager

Operations Manager Final Mile

Who We Are: 

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. 

Your role on the team:  

• Lead daily operations for local and regional big and bulky home delivery networks.

• Maintain a well-kept fleet of delivery trucks and schedule preventative maintenance.

• Reduce damage rates, missed delivery windows, and return product costs.

• Track key metrics like On-Time Delivery (OTD), cost-per-stop, and revenue per truck.

• Resolve high-escalation customer complaints regarding damaged property or late arrivals.

• Ensures the physical condition of warehouse and equipment are properly maintained  
  
• Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons  
  
• Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales  
  
• Partners with the customer to maintain a high level of customer satisfaction by communicating frequently with customers and following up on customer concerns and requests  
  
• Ensures safe operation of the warehouse including meeting company standards for sanitation, maintenance, safety, and security  
  
• Ensures operational excellence in all warehouse areas, related equipment, and warehouse management systems  
  
• Leads an efficient and successful operations while successfully mitigating any barriers to success  
  
• Partners with engineering to implement and maintain proper layout of warehouse and product placement  
  
• Monitors and ensures facility key performance indicators (KPI) are met in a timely and cost effective manner to ensure the profitability and productivity of the distribution center  
  
• Ensures adequate staffing, training, coaching and development for employees  
  
• Reports employees' hours worked to Payroll on a weekly basis  
  
• Provides hands on management of the distribution center including interviewing, hiring, and training Supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture  
  
• Ensures compliance with CTPAT, ISO, AIB, and others regulatory certifications as applicable  
  
• Effectively manages the budget and P&L of the operation  
  
• Addresses complaints and resolves problems  
  
• For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action 

What you need:  

• Experience with warehouse management systems preferred  
  
• Experience with labor management systems and productivity initiatives preferred  
  
• Lean certifications preferred  
  
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint 
  
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations  
  
• Ability to write reports, business correspondence, and procedure manuals  
  
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public  
  
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists  
  
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form 

What you gain from joining our team:  

• Access wages early with the Rain financial wellness app 
  
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment! 
  
• Health, dental, and vision insurance after 30 days of employment 
  
• 401k match 
  
• Paid maternity and parental leave 
  
• Access to career development, employee resource groups, and mentorship programs 
  
• Employee discounts 
  
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app 
  
• Free financial wellness programs 
  
• Daycare discount program 
  
• Opportunities to volunteer and give back to your community 
  
• + more!  

Join our Team! 

• Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. 

OR 

• Text DELIVER to 88300 to Apply!