Operations Manager

Piedmont Pediatrics is a closely owned, independent pediatric practice striving to provide personalized, comprehensive, and family-oriented care. Our office cares for patients from birth through the college years, is an established user of electronic medical records (EMR), and strives to foster acollaborative and supportive team atmosphere.

The Operations Manager at Piedmont Pediatrics is responsible for overseeing the day-to-day operational performance of a private pediatric outpatient clinic with two physical locations. This role ensures efficient clinic operations, consistent policies and procedures across sites, regulatory compliance, strong staff performance, and a high-quality patient and family experience. The Operations Manager serves as a key liaison between clinical teams, administrative staff, and leadership.

Key Responsibilities

Clinic Operations & Site Management

• Oversee daily operations across both clinic locations, ensuring consistency, efficiency, and quality of service
• Develop, implement, and monitor operational policies, procedures, and workflows
• Identify opportunities for process improvement and operational efficiencies
• Ensure appropriate coverage, scheduling, and use of clinic resources

• Supervise and support non-clinical staff including front desk, administrative, and support roles
• Partner with clinical leadership to address staffing needs, workflow challenges, and clinic flow
• Provide coaching, training, and performance feedback to ensure high standards of service and accountability
• Support onboarding and ongoing training for operational staff

• Ensure a welcoming, efficient, and patient-centered experience across all touchpoints
• Address operational concerns, complaints, and service issues in a timely and professional manner
• Monitor patient flow, wait times, and front-office operations to improve satisfaction

• Ensure compliance with healthcare regulations, accreditation standards, and internal policies
• Maintain readiness for audits, inspections, and site reviews
• Collaborate with HR and leadership on workplace safety, incident management, and documentation
• Oversee completion and maintenance of required operational records

• Support budgeting, expense monitoring, bookkeeping, and cost-control initiatives related to operations as needed
• Partner with billing, finance, and leadership to address operational impacts on revenue cycle
• Manage vendor relationships and contracts related to clinic operations and facilities

• Oversee facilities management for both locations, including maintenance, equipment, and space utilization
• Ensure systems, supplies, and infrastructure support efficient clinic operations
• Coordinate with IT and vendors as needed to resolve operational or system issues

• Bachelor's degree (Bachelor prepared nurses are welcome to apply)
• 1-3+ years of operations or healthcare leadership experience
• Experience managing staff and day-to-day operations
• Strong understanding of healthcare workflows, compliance requirements, and patient service standards
• Familiarity with Electronic Medical Record systems

• Experience in pediatric outpatient, specialty practice, or ambulatory care settings
• Knowledge of HR processes, scheduling models, and basic financial management
• Familiarity with practice management systems, and operational reporting

• Strong leadership, communication, and problem-solving skills
• Highly organized with the ability to manage competing priorities across locations
• Collaborative and relationship-focused leadership style
• Detail-oriented with the ability to see both operational details and big-picture impact
• Calm, solution-oriented approach in a fast-paced healthcare environment