Operations Manager

Residence Inn Raleigh-Cary/Crossroads

Grow Your Career. Lead with Purpose. Make an Impact.

Are you a hospitality leader who thrives on creating memorable guest experiences while developing high-performing teams? Do you enjoy leading by example, coaching others, and ensuring every guest leaves with a reason to return? If so, CMC Hotels has the opportunity you've been looking for.

CMC Hotels is a North Carolina-based hotel management company with more than 35 years of success developing, acquiring, repositioning, and managing award-winning Marriott and Hilton hotels. We believe in Growing People because our associates are the heart of everything we do. Their passion, dedication, and commitment are what allow our hotels to consistently exceed both financial goals and guest expectations.

We are seeking an engaging, energetic, and results-driven Operations Manager to join the leadership team at our Residence Inn Raleigh-Cary/Crossroads. This position plays a vital role in the daily success of the hotel by providing leadership across Front Office, Housekeeping, Food & Beverage and overall hotel operations while serving as a key partner to the General Manager. This is an outstanding opportunity for an experienced hospitality leader preparing for an Assistant General Manager or General Manager career path.

What We Offer

We offer a comprehensive benefits package for eligible associates, including:

• Paid Vacation
• Paid Personal Leave
• Holiday Pay
• Access to a fully vested 401(k) program with company match
• BCBS Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Marriott Hotel Discounts
• Paid Training and Development
• Career Growth Opportunities within CMC Hotels

Position Summary

The Operations Manager is responsible for supporting the General Manager in the day-to-day leadership of hotel operations while ensuring exceptional guest service, operational efficiency, financial performance, and brand compliance. This role provides direct leadership to the Front Office, Food & Beverage and Housekeeping departments while partnering with Sales, Engineering, and other operational teams to create an exceptional extended-stay guest experience.

The ideal candidate is a hands-on hospitality leader who thrives in a fast-paced environment, enjoys developing high-performing teams, and possesses a strong understanding of hotel operations, including Food & Beverage service and bar operations.

Key Responsibilities

• Support the General Manager in the overall operation and success of the hotel.
• Provide daily leadership and oversight of Front Office, Food & Beverage and Housekeeping operations.
• Maintain exceptional guest satisfaction by resolving concerns promptly and professionally.
• Lead, coach, mentor, and develop department managers and hourly associates.
• Foster a positive, engaging, and accountable workplace culture aligned with CMC Hotels' values.
• Ensure compliance with Marriott brand standards, company policies, and operational procedures.
• Monitor guest satisfaction scores and implement action plans to improve performance.
• Assist with recruiting, onboarding, training, scheduling, coaching, and performance management.
• Review labor productivity and staffing levels to maximize efficiency while maintaining service excellence.
• Partner with department leaders to achieve financial goals, control expenses, and improve profitability.
• Monitor housekeeping operations to ensure cleanliness, quality standards, and efficiency in an extended-stay environment.
• Provide leadership and operational oversight of the hotel's Food & Beverage outlets, including restaurant, bar, and breakfast.
• nsure food quality, beverage presentation, responsible alcohol service, sanitation standards, and exceptional guest experiences are consistently maintained.
• Support bar operations by maintaining inventory controls, beverage cost management, liquor accountability, and compliance with all ABC regulations.
• Partner with the culinary and Food & Beverage teams to drive revenue, control expenses, and improve guest satisfaction scores.
• Participate in forecasting, budgeting, inventory management, and cost control initiatives.
• Conduct regular inspections of guest rooms, public spaces, and back-of-house areas to ensure quality standards.
• Ensure compliance with all safety, sanitation, OSHA, and health department regulations.
• Serve as Manager on Duty as assigned, responding to guest needs and operational challenges.
• Support hotel initiatives, special events, and long-term stay guest relations as needed.
• Collaborate with Sales, Revenue Management, Housekeeping, Engineering, and other departments to ensure operational excellence.

Qualifications

• Minimum of 3 years of progressive hotel leadership experience, preferably within a Marriott or branded hotel environment.
• Previous experience as an Operations Manager, Assistant General Manager, Front Office Manager, or Food & Beverage Manager is strongly preferred.
• Required experience managing Food & Beverage operations, including restaurant and bar service.
• Working knowledge of bar operations, liquor inventory controls, beverage cost management, and responsible alcohol service.
• Strong knowledge of Front Office, Housekeeping, and Food & Beverage operations.
• Understanding of hotel financial statements, labor management, departmental budgets, and cost controls.
• Demonstrated ability to lead, motivate, coach, and develop high-performing teams.
• Excellent communication, organizational, and problem-solving skills.
• Experience with Marriott systems and brand standards preferred.
• Flexible schedule including evenings, weekends, holidays, and business demands.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Frequently bend, stoop, reach, push, pull, and lift up to 40 pounds.
• Ability to work in both office and operational environments, including guest rooms, public areas, kitchen, bar and back-of-house spaces.

Why CMC Hotels?

At CMC Hotels, leadership is more than managing operations—it's about developing people, creating memorable guest experiences, and building successful teams. If you're looking for an organization that invests in your professional growth while providing opportunities to advance into senior hotel leadership, we'd love to meet you.

Join CMC Hotels and grow your hospitality career with a company that believes in Growing People.