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Operations Manager — Bilingual English/Spanish (Remote)

Trivr Eats

  • Today
  • Remote
  • $90,000–$120,000 Per Year
  • Full-time
  • Employee

Highlights

You will lead our Account Management and Customer Success teams, define and monitor the KPIs that drive performance, and partner with our Head of Systems & Processes to build the operational backbone of a fast-growing company. This role is a strong fit for an experienced operations leader who is fluent in English and Spanish, energized by creating structure inside a growing company, and ready to move from executing operations to designing them.

Numbers & Facts

Location (
Remote)
Job TypeFull-time, Employee
Salary$90,000–$120,000 Per Year
Company Size1 - 10
Year Founded2023
HeadquartersMéxico D.F., CDMX, MX
Websitehttps://www.strategyladders.com/

Description

Trivr Eats is hiring an Operations Manager to lead and scale the teams that keep our restaurant partners successful.

Founded in 2021, Trivr Eats helps independent restaurants grow by launching virtual restaurant brands on major delivery platforms — using kitchen capacity they already have. As the company scales, operational discipline is what turns fast growth into a durable business. That is what this role owns.

This is not a reactive operations role. You will lead our Account Management and Customer Success teams, define and monitor the KPIs that drive performance, and partner with our Head of Systems & Processes to build the operational backbone of a fast-growing company. You will coach people, build SOPs that teams actually follow, and replace recurring problems with permanent systems.

You will report directly to the Executive Leadership Team, with genuine ownership and visible impact from your first month.

This role is a strong fit for an experienced operations leader who is fluent in English and Spanish, energized by creating structure inside a growing company, and ready to move from executing operations to designing them.

Location: Fully remote within the United States. Compensation: $90,000 – $120,000 annually, based on experience, plus paid time off and benefits.

Job Responsibilities

  • Lead daily operations of the Account Management and Customer Success teams
  • Establish, monitor, and report on KPIs that drive team performance
  • Coach, mentor, and develop team members through regular one-on-ones and performance reviews
  • Lead hiring, onboarding, and ongoing training across the operations organization
  • Serve as the subject matter expert on company SOPs and operational workflows
  • Ensure consistent execution and SOP compliance across all teams
  • Partner with the Head of Systems & Processes to design and implement operational improvements
  • Oversee onboarding of new restaurant partners
  • Manage operational escalations and drive them to timely resolution
  • Maintain data accuracy across CRM and operational systems
  • Analyze operational metrics and recommend improvements to leadership
  • Partner with Sales, Marketing, Product, and Leadership to strengthen cross-functional execution
  • Optimize dashboards, reporting, and operational workflows
  • Ensure appropriate team coverage, including occasional weekend escalation support on a rotating basis

Qualifications

Required:

  • Professional fluency in both English and Spanish, written and spoken
  • 6+ years leading high-performing teams, including direct people management
  • Demonstrated experience owning KPIs and driving operational performance
  • Track record of building scalable processes and SOPs from scratch
  • Strong coaching and team development skills, including performance management
  • Excellent organizational and written communication skills
  • Authorized to work in the United States
  • Reliable high-speed internet and a professional remote work setup

Preferred:

  • Hospitality, restaurant, or food & beverage industry experience
  • Startup or SaaS operations experience
  • Hands-on experience with Zoho CRM or comparable platforms
  • Familiarity with AI tools such as ChatGPT or Claude
  • Experience with reporting platforms such as Looker Studio or similar BI tools

Who thrives in this role

A decisive leader who creates accountability, manages through metrics, and prefers to solve problems permanently rather than repeatedly. Someone comfortable with the pace and ambiguity of a fast-growing company.

Skills

  • OPERATIONS MANAGER
  • Team Leadership
  • KPI Management
  • Process Improvement
  • Standard Operating Procedures (SOP)
  • Customer Success
  • Management Accounting
  • Performance Management
  • Spanish Language
  • Customer Relationship Management (CRM)
  • Zoho Reports
  • Data Analysis
  • Remote Team Management
  • Coaching and Mentoring

Benefits

Paid Time-Off, Work From Home

About Company

Trivr Eats

Founded in 2021, Trivr Eats partners with independent restaurants to help them grow through virtual restaurant brands sold exclusively on major third-party delivery platforms. By leveraging kitchen capacity restaurants already have, Trivr Eats creates new revenue streams while managing branding, marketing, operational quality, and ongoing performance.

The team is small, fast-moving, and deeply operational. Decisions get made quickly, ownership is real, and the people closest to the work are trusted to improve it. Trivr Eats is scaling rapidly and building the systems and leadership bench to support that growth — which is exactly where this role comes in.

You will work directly with executive leadership, lead talented teams, and have a visible impact on how the company runs.

Recruiting for this role is managed by Strategy Ladders, our hiring partner. The selected candidate will be employed directly by Trivr Eats.

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