OPERATIONS MANAGER - Bergen County's Winter Wonderland at Van Saun ParkVSSI SFM, LLCLOCATION: Paramus, NJDEPARTMENT: OPERATIONSREPORTS TO: GENERAL MANAGERSTATUS: SEASONAL FULL-TIME (EXEMPT)ABOUT THE COMPANY:Bergen County's Winter Wonderland at Van Saun Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Paramus, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Bergen County's Winter Wonderland at Van Saun Park is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARYThe Operations Manager will be responsible for the overall management of events at the Ice Arena. This position provides direction, training and development opportunities to front-line managers and part-time staff during events. This role will work closely with outside event owners, other department leaders in order to successfully accomplish these responsibilities. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Oversees front-line team members to ensure compliance with SFM policies and additional applicable lawsParticipates in planning/strategic meetingsSupervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management.Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly.Oversee the setup and teardown of events, including hockey games, public skating sessions, and private rentals.Oversees effective communications with event owners pre and post event Oversees the administration and high level of detail required in the organization of events Assists with labor law compliance and adherence To be on-site at events and take responsibility for the various aspects of managing personnel and productionNegotiates and produces contracts for relevant vendors building a good working relationshipBuilds an overall understanding of the events in the company portfolio, their operational aims and their revenue streamsCloses liaison and communication with other departments within the events team including marketing and sales Ensures all health & safety, quality control, expense management, security, procedures, and facility maintenanceConduct regular inspections of the facility to ensure cleanliness, safety, and compliance with health and safety regulations.Coordinate with maintenance staff to address any repairs or upgrades needed for the facility and equipment.Oversees proper cash handling procedures Assists sports and tournament manager with proper communication with the venues from contracts and dates to all onsite logisticsLead cross-functional teamsEnsures events comply with safety regulations Hires, trains, and educates staff on proper event and safety proceduresCreates and monitors leadership team scheduleDevelops and manages budgets and exercises control in expense management and facility maintenanceAnalyze event performance and prepare metrics presentationPromotes company culture and expectations to staffEnsures staff is adequately prepared for the eventWorks with General Manager and Finance Manager to develop KPI reportsContributes to Facility Business Plan and executionGives final operational approval for event set-upOversees proper reporting of inventoryServes as MOD on nights and weekendsAll additional tasks assigned by managementMINIMUM QUALIFICATIONS:Bachelor's degree in management, sports management, business or related field with 3-5 years of experience in a leadership role in operational management and/or event managementFood service and food service management experience preferredMust have excellent interpersonal, project management and problem-solving skillsMust be a team playerMust have excellent verbal and written communication skillsMust have excellent computer skills, including Word, Excel, PowerPoint, etc.Must be able to work flexible schedules including weekends, nights, and holidaysMust be willing to obtain CPR certifications Well organized, efficient, flexible, and able to meet deadlinesAble to cope with many tasks at once and work to tight schedulesMust possess a valid drivers licenseWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to lift 50 pounds waist highWork is performed in an ice arena environment, which includes cold temperatures and varying noise levels.May involve exposure to ice resurfacing equipment and other machinery.May be required to sit or stand for extended periods of time in various conditions Limited travel may be requiredWeekends, nights and holidays required
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