Operations Manager

At StatPoint, our #1 value is Team First: we take care of the people who take care of our patients. We believe healthcare is broken, and we’re here to fix it.

Position Summary

Come make history with us. StatPoint's Mobile Acute Care (MAC) team is changing how care is delivered across the Mid-Atlantic and beyond. We bring fast-paced, hospital-level care directly to patients where they are most comfortable: at home.

As our Operations Manager, you will be a hands-on operational leader responsible for helping keep the people, vehicles, systems, equipment, and processes supporting our Mobile Acute Care program running smoothly. Reporting to the Senior Operations Manager, you will provide leadership to the Operations team while maintaining oversight of fleet readiness, operational systems, coverage needs, vendor coordination, projects, and day-to-day operational priorities.

You will work closely with Operations Coordinators, Patient Care Coordinators, the Logistics Manager, Team Leads, leadership, and outside vendors to identify and resolve operational issues, maintain clear communication, and ensure important work is completed accurately and on time.

As StatPoint grows, the scope of this position is expected to grow with it. The Operations Manager will have opportunities to take ownership of additional departments and operational processes, support new and relocating offices, lead cross-functional projects, and take on broader operational and administrative responsibilities.

This role is ideal for a hands-on leader who enjoys solving problems, developing teams, managing multiple moving pieces, and creating the organization and accountability needed to support excellent patient care.

We are 100% digital and use Microsoft Teams, SharePoint, and Apple hardware to keep teams connected and work moving efficiently across the organization.

This is a hybrid position that combines remote work with regular onsite visits to StatPoint office locations throughout Maryland and Virginia. The Operations Manager is expected to maintain a flexible schedule to support business needs, including regular in-office days and required weekend coverage.

Benefits

• Company pays 90% of medical, dental, and vision insurance premiums
• 401(k) plan with employer contribution
• Paid time off
• Hybrid work with schedule flexibility
• Opportunity to grow within a rapidly expanding healthcare organization

Key Responsibilities 

• Provide day-to-day leadership and operational oversight for StatPoint's Operations team.
• Lead, coach, mentor, and develop operational staff while fostering a positive, patient-focused culture.
• Oversee logistics workflows that support clinical operations, resource coordination, equipment management, and service delivery across multiple markets.
• Monitor operational performance and identify opportunities to improve efficiency, communication, and overall service delivery.
• Manage operational resources, including clinical supplies, equipment, inventory, fleet operations, and vendor relationships.
• Develop, implement, and maintain standard operating procedures, workflows, and best practices that support consistency, compliance, and scalability.
• Analyze operational data and performance metrics to identify trends, improve outcomes, and support informed decision-making.
• Support organizational growth by helping scale operational processes, systems, and infrastructure.
• Foster a culture of accountability, teamwork, continuous improvement, and exceptional service.

Required Qualifications 

• Demonstrated success managing operational processes and driving continuous improvement in a fast-paced environment.
• Experience leading one or more teams.
• Experience overseeing logistics, resource coordination, inventory management, fleet operations, vendor relationships, or similar operational functions.
• Proven ability to improve workflows, solve operational challenges, and drive accountability.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Ability to manage competing priorities and make sound decisions in a fast-paced environment.
• Excellent written and verbal communication skills with the ability to collaborate effectively across departments and leadership levels.
• Advanced proficiency with MacOS, Microsoft Teams, Microsoft Office, and cloud-based business systems.

Why Join StatPoint?

At StatPoint, you'll have the opportunity to make a meaningful impact on the future of healthcare while supporting the teams that deliver exceptional patient care every day. You'll join an organization that values innovation, teamwork, accountability, and a willingness to challenge the status quo in healthcare.

As a growing organization, we are committed to developing leaders from within. This role offers the opportunity to expand your scope and responsibilities over time, gain exposure to broader operational and administrative functions, lead organization-wide initiatives, and help shape the future of our operations as we continue to scale.

If you're looking for an opportunity to lead people, improve processes, and help build the operational foundation of a rapidly growing healthcare company, we'd love to hear from you.