Operations Manager (26-27SY)

The Organization

Lighthouse Community Public Schools

At Lighthouse Community Public Schools we are engaged in an educational movement that goes beyond our classrooms working to disrupt inequities by providing our students and families exceptional educational opportunities every day. Grounded in our core values of community, integrity, agency, love, and social justice rooted in the EL Education Model, LCPS is a leader in fostering innovative schools achieving exceptional student outcomes where each child is at the center of their own learning. Our mission is to prepare diverse students for college, a career of their choice, and to be lifelong changemakers. Founded in 2002, LCPS operates two high-achieving K-12 public charter schools--Lighthouse and Lodestar--serving over 1,600 students in East Oakland. Lighthouse is a beacon for public education and our graduates fulfill the promise of a better, brighter Oakland.

Learn more at www.lighthousecharter.org.

The Opportunity

Operations Manager (26-27SY)

Competencies and Qualifications

Our mission to prepare students for college and career can only be realized when our school's operations run like a well-oiled machine. Marry your passion for details with your passion for social justice. The Operations Manager’s primary skill set includes the ability to organize systems that serve as the “backbone” to the school’s daily operations while also being a skillful communicator and relationship builder with staff, students, families, and external stakeholders. This includes management of custodial staff and oversight of custodial and facilities maintenance contractors to ensure beautiful, safe, and well-maintained schools, oversight of day-to-day and long-term facilities needs, customer service, and community relations. All of this is in service of the school mission, ensuring that every child achieves college and the career of his or her choice.

CORE COMPETENCIES

• Mission and Core Values Focus: Inspired by our mission and belief that all students can achieve, models the LCPS’ values of community, integrity, love, social justice, and agency in their work and relationships.

• Team Management: Supervises and supports staff by encouraging professional growth, providing feedback, and approaching difficult conversations when needed with a strong sense of community.

• Project Management: Creates and executes detailed timelines in order to move forward and complete projects, especially associated with facilities, in a timely manner to best provide the necessary learning/teaching environment for students and staff.

• Organization: Possesses an incredible attention to detail and the ability to handle multiple work streams.

• Collaboration: Demonstrates an ability to manage diverse relationships, including colleagues, vendors, students, and parents.

• Communication: Communicates clearly, consistently, and in a highly responsive manner to staff, families, students and external stakeholders, including vendors. This includes communicating in Spanish as needed.

Roles and Responsibilities:

• Facilities Management & Oversight:

  • “Own” the LCPS School Facilities: Oversee day-to-day upkeep of our school campuses in compliance with applicable regulations and codes, along with the delegation of tasks to contracting vendors or internal staff. Primary coordinator and communicator to ensure the operational team completes any facility tickets in a timely manner to address maintenance issues.

    • In coordination with the Director of Operations, being point person and lead project manager for long-term facility retrofits/improvements.

    • Acts as primary field response to urgent and emergency situations

    • Coordinate and manage all building usage requests and needs (internal and external scheduling needs, involving coordination between multiple stakeholder groups);

    • Serve as point of contact for outside vendors during work onsite, occasionally required on weekends and/or when school is not in session.

    • Manage and place furniture/materials orders for the maintenance of the facility and classrooms.

    • Oversee the distribution and tracking of keys, parking fobs, and access for staff.

    • Complete daily, weekly, and monthly facility walkthroughs (internal/external) to identify areas out of compliance and/or needing attention from custodial team or outside vendor.

    • Assists in developing project and facility management processes and procedures

    • Develops and maintains District Facilities Standards.

    • Creates an ongoing maintenance schedule and preventative maintenance programs for the schools

    • Conducts surveys, collects data, prepares and presents oral/written reports regarding the schools' maintenance and operations needs as required

• Event coordination: Serve as point of contact and manage all approvals and planning for the facility for internal and external events

• Campus Safety Oversight:

  • Emergency Coordinator: Oversee processes and programs related to emergency preparation. This includes maintaining safety plans and serving as Site Commander during school emergencies or drills, and coordinating with other school leaders for drills and coordination of plans.

  • Campus Safety and Supervision Coordination: Coordinate, communicate with, set expectations, and hold accountable the school site team to supervision and safety expectations in alignment with the Campus Safety Plan.

  • Operations Safety Training: Provide regular safety trainings for operations team, conduct routine safety audits, and serve as a member of the LCPS Safety Committee to ensure safe campuses and operations for staff, students, and visitors.

  • Drive the work behind traffic campaigns to ensure compliance and safety with all stakeholders (families, staff, city departments).

  • Direct the school-contracted security team. Monitor the alarm calls

• Staff Supervision & Vendor Management

  • Hire, supervise, train, coordinate, coach, and support the school’s AM custodians, Operations Associates, and Facilities Associate across both campuses

  • Meet with Operations team as a whole (weekly) and individually (weekly or biweekly) and conduct regular evaluations to assess performance and support rising needs for each member.

  • Responsible for all disciplinary and performance management measures for all supervisees.

  • Point of contact for our contracted services ( custodial and maintenance vendors) and working closely with the point of contact to ensure vendors are meeting/exceeding contractual obligations.

  • Develop and maintain relationships with vendors providing services to facility management

  • Conduct regular performance evaluations of vendors to ensure compliance with service level agreements and quality standards. This may include evening and weekend night walkthroughs.

  • Maintain regular communication channels with vendors to discuss facilities projects, events, and discuss any performance and compliance agreements

  • Monitor expenditures related to vendor accounts, identifying cost savings opportunities and efficiencies

• Front Office Management

  • Act as the point of contact for scheduling and coordinating coverage for front office staff in the absence of the office manager.

  • Ensure that front office staff adhere to company policies and procedures, and implement any necessary changes or updates.

• Collaboration & Communication:

  • Regularly meet and communicate with site administrators and program leaders to coordinate operational needs and review protocols/policies in order to ensure a smooth academic program and safe campus.

  • Collaborate with additional stakeholders as needed to align norms and processes related to student safety and alignment of student expectations.

  • Oversee and send out the weekly staff communication newsletter.

  • Model highly responsive and customer service-oriented communication with all stakeholders and your team.

• Community Relations

  • Serve as a face of the campus to external and internal stakeholders, including vendors, community groups, and city/district partners to resolve and proactively address issues related to the campus and the surrounding community, including usage, traffic, security/safety, etc.

• Additional Responsibilities related to Data and Project Management

  • Monthly tracking and reporting of site facilities & operations

  • Oversee the planning, execution, and delivery of complex projects within the organization

  • Collaborate with cross-functional teams including student services, IT, and others

  • Monitor project risks and issues, and implement mitigation strategies as needed

  • Conduct regular project status meetings and provide updates to stakeholders

  • Foster a collaborative team environment and facilitate effective communication among team members.

Other responsibilities, as assigned by supervisor

Collaboration Overview:

• Reports to: Sr. Director of Operations & Community Initiatives

• Coaching is provided by: Sr. Director of Operations & Community Initiatives

• Manages: Operations Associate, AM Custodial Staff

Minimum Qualifications:

• A.A. or equivalent required, B.A. or B.S., preferred

• Bilingual in Spanish, required

• 2+ years experience in office or facilities management or related position

• 2+ years experience in managing others or leading teams, highly preferred

• Perform complex professional planning work with a minimum of supervision.

• Meet urgent schedules and timelines.

• Experience working in schools or with youth and families, preferred

• Experience with Google Apps

Environmental Requirements:

Able to work in:

• Loud environments such as cafeterias, playgrounds, classrooms, and large professional settings

• Indoor/Outdoor adaptability to all weather conditions related to outdoor activities and/or travel to field trips and school-sponsored events

• Air-conditioned and heated environments under fluorescent lighting.

Physical Demands:

Ability to: See and hear on a continuous basis and speak frequently. Sit and stand for extended periods of time. Stop, extend, kneel and reach. Lift up to 25 pounds. Walk for long periods of time. On rare occasions, would need to move quickly or run over smooth to uneven surfaces indoor/outdoor. Repetitive movement of fingers and hands for keyboarding and whiteboard usage. Occasional travel to sites for PD within and outside LCPS.

Time Commitment:

This is a 12-month full-time exempt position with an immediate start date. This role is expected to maintain minimum building hours of M - F from 7:30am-4:30 p.m., availability for off-hour responses related to facility and/or team member needs, with occasional hours during weekends/evenings (e.g., registration meetings, lottery, special school events, and facility point person in order for work to be completed when school is not in session).

Compensation

At Lighthouse Community Public Schools we take good care of our employees. We provide a competitive compensation and benefits package, including a competitive salary and generous health and retirement benefits (100% employee health coverage/50% for dependents; 8% employer matching for retirement program; medical and dependent FSA). Starting salary range: $52,500-65,000 depending on experience.

TO APPLY:

People of color are strongly encouraged to apply.

Interested candidates should submit:

• Resume.

• Cover Letter describing why you are an optimal fit for this position.

• Three references who can speak to your professional and teaching experience.

Application submission screening and initial phone interviews will be completed on a rolling basis. In-person interviews and performance tasks will take place on-site.

Lighthouse Community Public Schools is an equal opportunity employer committed to diversity at all levels.

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