Operations Leader, Installation & Field Services — Philadelphia Service Center

Lead a high-performing installation and service operation while elevating customer experience and team culture. As the Operations Leader for Vortex Industries’ Philadelphia, PA Service Center, you will oversee day-to-day execution, P&L performance, and the safety and development of your team. You will report directly to a Regional Director.

Role focus

• Operate a profitable service center by managing operations, staffing levels, and expenses.
• Maintain strong, positive relationships between management and employees.
• Set and uphold high standards for customer satisfaction and service quality to maximize retention.
• Implement continuous improvement programs that enhance service levels, productivity, quality, and cost control.
• Drive operational excellence and best practices across quality, service, cost, and safety.
• Manage ongoing relationships with key partners and customers; be a trusted representative of Vortex.
• Allocate workload effectively; align resources to achieve service center goals.
• Recruit, develop, and retain top talent; support growth through coaching and performance objectives.
• Establish expectations, provide constructive feedback, and recognize achievement.
• Understand the full scope of every job function within the service center.
• Foster collaboration across teams and provide strategic leadership.
• Ensure company procedures are followed; submit all required documentation on time.
• Cultivate a safety-first culture through training and accountability; meet all federal and state requirements and OSHA guidelines.
• Share best practices to drive productivity and cost reductions.
• Other duties as assigned.

Qualifications

• 10+ years in the door industry and 5+ years leading operations with complete P&L oversight.
• Strong budgeting and performance reporting capabilities.
• Exceptional leadership and communication skills; disciplined, organized self-starter.
• Background in outside sales and face-to-face business development.
• Track record of people development and conflict resolution.
• Mechanical aptitude and technical problem-solving strength.
• Ability to quickly evaluate complex issues and design creative solutions.
• Strategic thinker who proactively conceptualizes business needs.
• Experience conducting meetings with exempt and non-exempt teams; skilled in hiring, training, development, and annual performance reviews.
• Clear commitment to ethical conduct, company values, and policy compliance.
• Comfort operating in a fiscally conservative environment; flexible with a broad scope of responsibilities.
• Willingness to travel as needed to job sites and company meetings.

Hands-on expertise

• Proficiencies: Glass Installation; Door Installation.
• Tools you’ll use: Power Tools.

Why Vortex

Join a company that prizes operational excellence, teamwork, and customer trust. Your leadership will shape a great place to work and a service operation known for reliability, quality, and safety.