Operations Lead

About the role

• The Operations Lead will lead, guide, and coordinate with TMLF Oklahoma foreclosure staff following standardized practices and/or methods of the Foreclosure Department; with specific responsibility for performing activities related to the accurate processing of judicial foreclosures; and providing instructions and/or foreclosure support to other personnel in accordance with established practices. This job will have supervisory responsibilities.

What you'll do

• Assist with daily foreclosure processing across multiple states.
• Retrieve and manage executed documents from client portals; generate and prepare documents for recording.
• Maintain and update tracking pages to reflect accurate and current foreclosure statuses.
• Monitor case progress to ensure adherence to key deadlines.
• Maintain accurate and comprehensive documentation within the case management system.
• Ensure compliance with investor, client, and legal requirements.
• First point of contact and escalation as team leader.
• Inventory reconciliation to identify exceptions in milestones, status or other gaps needed to be addressed.
• Stay current on state statutes for non-judicial foreclosure processes and act as a subject matter expert, representing the business in client audits and firm-wide initiatives.
• Continuously look for opportunities to enhance operational efficiency, implement automation, and improve communication with clients. Seek innovative ways to provide better service and deliver superior results.
• Assist with developing and maintaining detailed, documented procedures to identify and mitigate high-risk errors, safeguarding compliance and minimizing risks.
• Review checklists to confirm accuracy prior to milestones and foreclosure auction.
• Draft, review and execute documents related to non-judicial foreclosure.
• Update cases upon transfers completed; servicer, investor and/or law firm.
• Become subject matter expert on timeline and other client expectations.
• Other duties as assigned.

Qualifications

• High school diploma or GED required.
• Minimum of 3 years of experience in foreclosure or mortgage‑servicing operations.
• Strong verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and leadership.
• Demonstrated customer‑service skills, including professionalism, responsiveness, and the ability to resolve inquiries effectively.
• Excellent organizational and time‑management abilities, with a proven ability to manage competing priorities and meet deadlines.
• High attention to detail and accuracy, especially when reviewing documents and updating case information.
• Strong problem‑solving and critical‑thinking skills, with the ability to assess complex situations and determine effective solutions.
• Proficiency in Microsoft Word, Adobe Acrobat, Internet Explorer, and Microsoft Access, with the ability to learn additional technology platforms as required.
• Ability to work independently and collaboratively within a fast‑paced, deadline‑driven environment.
• Adaptability to changing client expectations, internal processes, and industry requirements.

Competencies:

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Completes work in timely manner; Strives to increase productivity; Works quickly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success ofteam above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Physical Demands and Work Environment:

• Continually required to sit, required to utilize hand and finger dexterity.
• Occasionally required to stand and/or walk, talk and/or hear.

While performing the duties of this job, the noise level in the work environment is usually

quiet.