Operations Lead

The Delivery Manager, Infrastructure Engineering Solutions will lead the delivery of complex infrastructure engineering work across teams, timelines, and stakeholder groups. This role is expected to drive execution, manage delivery risk, and translate business and technical priorities into clear plans and measurable outcomes. The ideal candidate brings strong delivery discipline, technical program oversight, and experience leading infrastructure-focused initiatives in a fast-paced environment.

Work you'll do

As a Delivery Manager, Infrastructure Engineering Solutions on the Infrastructure Engineering Solutions team, you will be responsible for…

• Lead end-to-end delivery of infrastructure engineering initiatives, including planning, execution, issue management, and status reporting
• Provide technical leadership and production engineering support for enterprise integrations (APIs, middleware, ETL), ensuring stable operations, timely incident resolution, and continuous improvement of integration platforms and interfaces across systems
• Coordinate cross-functional teams to deliver work across infrastructure, platform, security, and operations dependencies
• Manage project scope, timelines, milestones, risks, and escalations to support quality delivery outcomes
• Partner with stakeholders to define priorities, align resources, and track progress against delivery objectives
• Monitor delivery metrics and operational performance to identify gaps, drive resolution, and support continuous improvement

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

The Infrastructure Engineering Solutions team helps deliver technology capabilities that support scalable, reliable, and secure infrastructure environments. The team works across stakeholders to manage delivery priorities, coordinate execution, and improve operational outcomes. This role supports a collaborative environment focused on disciplined delivery, service quality, and continuous improvement.

Qualifications

Required:

• 8+ years of experience delivering infrastructure engineering, platform, or technology programs
• Experience managing project plans, milestones, dependencies, risks, and issue resolution for technology delivery initiatives
• Experience leading cross-functional teams across infrastructure, engineering, operations, or support functions
• Experience using project delivery, reporting, or workflow management tools in a business or technology environment
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience.
• Limited immigration sponsorship may be available.

Preferred:

• Experience supporting enterprise infrastructure modernization, migration, or transformation initiatives
• Experience working in Agile, hybrid, or waterfall delivery environments
• Experience owning SLA reporting, operational performance tracking, and service-level reviews.
• Experience monitoring application health and proactively identify performance, availability, and reliability risks.
• Experience presenting delivery updates, risks, and decisions to leadership stakeholders
• Experience coordinating vendor, partner, or third-party delivery activities

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 366497

Job ID 366497