Operations Lead, Holiday Experience (Seasonal)

Description

Job Class: Full Time
Hiring Range: $24.00/hour
Work Schedule: This full-time, seasonal position runs from mid-October through January 5, 2027, and requires evening, holiday, and weekend availability.

Essential Duties

• Provides support for Cashiers and Bartenders during Magical Winter Nights to ensure excellent customer service and to maximize sales.
• Troubleshoot basic technical issues and coordinate with technical staff as needed.
• Ensure a safe, organized, and guest-focused event environment.
• Receives payment by cash, credit cards, or automatic debits and adheres to cash handling policies and compliance standards.
• Serves as first point of contact for guest concerns and escalates to Manager on Duty when appropriate.
• Works as assigned in Magical Winter Nights areas as needed.
• Assists with replenishing Gift Shop & Bar stock as needed.
• Leads trainings and mentors staff in their work duties specific to Magical Winter Nights.
• Communicates daily with management any updates, concerns, staffing and scheduling issues.
• Other duties as assigned.

Minimum Qualifications/Requirements

• Minimum of 1 year experience working in an experience/theater/entertainment focused environment
• 2 years of experience in a fast-paced customer service environment.
• Effective communicator with both guests and internal teams.
• Magical Winter Nights is an evening event. Ability to work evenings, weekends and holidays is required including December 24, 2026,  December 31, 2026 and January 1, 2027. 
• Ability to pass required certification for liquor handling and Serv Safe certification.

Ideal Candidate Will Be/Have

• Strong organizational and communication skills, with the ability to keep things running smoothly across multiple teams and locations in a fast-paced, dynamic environment.
• A positive, can-do attitude with a passion for creating memorable guest experiences.
• A proactive problem-solver who can quickly assess situations, identify solutions, and take action to keep nightly operations running efficiently.

Application Instructions

Please submit your resume by 6:00 p.m. MT on Friday, October 2, 2026.  Applications will not be accepted after this time. DMNS reserves the right to close the position prior to this date. Applications may only be accepted electronically via the Museum's website.

DMNS Core Values

• We love science.
• We are curious, creative, and playful.
• We cultivate relationships with each other, diverse communities, the environment, and for our future.
• We think critically and act with empathy.

Perks of Working at DMNS

Click HERE (https://www.dmns.org/about/careers/benefits/) to learn more about the benefits package offered to DMNS staff.