Job Title: Operations LeadLocation: Chicago,IllinoisDepartment: Delivery OperationsType: Full-TimeCompensation: $60,000- $80,0000 (based on experience)Schedule: Monday–Friday 9am–5pm (occasional evenings/weekends)
About Us:Majestic Photobooth creates custom photobooth experiences for brands, venues, and events nationwide. Since 2006, we’ve helped make events and spaces unforgettable through creative photo technology and innovative design.
Position Overview:We’re looking for a reliable Field Technician to install, maintain, and troubleshoot our photobooth systems at venues and partner locations. This role is hands-on and ideal for someone who enjoys working with technology, solving problems, and working independently in the field.
Responsibilities
Event Setup & Breakdown
- Transport, install, and configure photobooth equipment at event locations in accordance with event specifications and branding requirements.
- Install designed panels, overlays, and branded assets accurately and securely.
- Ensure all equipment is assembled safely, powered correctly, and fully operational prior to guest activation.
- Safely dismantle, pack, and prepare equipment for transport following event completion.
Long-Term Installations & Venue Support
- Execute new long-term venue booth installations in alignment with Majestic operational standards.
- Perform on-site service visits including paper changes, hardware adjustments, and system resets.
- Respond to assigned support tickets in a timely and professional manner.
- Ensure booth uptime and functionality across all active venue placements.
Technical Operation & Troubleshooting
- Power on, test, and operate booth hardware including camera systems, computers, printers, and lighting.
- Configure and verify software functionality including photo capture systems, filters, and brand assets.
- Troubleshoot real-time technical issues including Wi-Fi connectivity, hardware errors, and printer malfunctions.
- Escalate complex technical issues when necessary while maintaining clear documentation.
Guest Interaction & Experience
- Greet and guide guests through the photobooth experience with professionalism and enthusiasm.
- Provide assistance and encouragement to ensure a smooth and enjoyable experience.
- Maintain an attentive presence during activations to proactively address issues.
- Uphold high standards of hospitality and brand representation at all times.
Equipment Maintenance & Readiness
- Conduct pre-event and pre-installation checks to ensure equipment is clean, functional, and event-ready.
- Verify required consumables including printer paper and ink are stocked appropriately.
- Maintain organized inventory of field equipment and supplies.
- Report equipment damage, wear, or recurring issues promptly.
Brand Representation
- Uphold Majestic presentation standards for booth appearance and overall setup.
- Act as a company ambassador in all interactions with clients, venues, and guests.
- Maintain professional appearance and conduct aligned with company values.
Event Reporting & Operational Feedback
- Submit post-event and post-installation reports detailing technical issues, supply usage, and operational observations.
- Identify recurring challenges and communicate improvement opportunities.
- Contribute feedback that improves future installs, events, and service workflows.
Other Duties & Special Projects
- Perform other duties and special projects as assigned in support of company growth and operational priorities.
Qualifications:
- Experience with technical field service, AV, IT support, or electronics preferred
- Strong troubleshooting and problem-solving skills
- Comfortable working with computers, cameras, and printers
Requirements:
- Valid driver’s license
- Ability to lift up to 50lbs
- Legally authorized to work in the U.S.
Why Join Majestic Photobooth?
- Competitive pay
- Paid time off
- Health insurance
- Paid parental leave
- Collaborative and creative team environment
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