Operations + Front Bar Lead

About FACE FOUNDRIÉ:

FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable,

approachable and accessible skincare in a modern + inclusive environment.

FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're

setting the new standard in the growing $9 billion skincare services industry with a vision to

establish an unparalleled presence across the nation. Our goal is to provide efficient and

effective services in a modern, open concept, meeting clients wherever they are in their skincare

journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and

effective cutting-edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire,

and have performed over 1 million+ services in the last year. The brand currently has 90+

locations open and is continuing to expand nationwide.

FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by

innovation, and eager to be part of a company that is making a positive impact in the skincare

industry. Join us as we continue to redefine the skincare industry because we believe when you

feel good, you do good.

Job Description:

Operations:

Greets guests in a timely and friendly manner

Assist the Manager in scheduling needs, cuts that need to be made throughout the day

and assigning team breaks.

Assists the Manager with inventory counts, ordering products, Amazon order, receiving

products

Maintain a high level of Skin ID cards to follow up for education and retain clients for

future visits.

Responsible for achieving store and individual sales goals.

Responsible for monitoring professional and retail product inventory and supply usage.

Coaching team in customer service protocols and ensure consistency for each client

Identify opportunities for growth within staffing for growth, average ticket and rebooking.

Demonstrates high standards for customer service

Assist manager in handling client escalations at the store level

Training:

Assist in training Front Bar Receptionist to ensure they are confident in providing

exceptional customer service including selling product, service and memberships

Teach all new and existing Front Bar Receptionists on opening/closing procedures

including cleanliness standards and creating, updating and maintaining tasks lists.

Assist the Manager in holding the team accountable on service, product and

membership sales

Assist the Manager in ensuring FACE FOUNDRIÉ standards are completed

May conduct product, retail and membership training to Front Bar Receptionists and

Estheticians.

Work with the Manager on implementing ongoing training in store

Meets or exceeds financial metrics including: service revenue, average ticket, guest

count, guest retention, rebooking, retail revenue

Identifies opportunities for growth within staffing and store sales

Marketing:

Execute comprehensive marketing plans to drive foot traffic, increase sales, and

enhance brand awareness.

Utilize various marketing channels, including social media, email campaigns, and

partnerships, events to promote national and local promotions + brand initiatives

Content Creation:

Create on brand social media content

Ensure all print and digital promotional materials are on brand and approved

May submit marketing and creative requests

Event Coordination:

Plan and execute events to increase brand awareness, client bookings, etc.

Participate in in-store and off site events to increase brand awareness

Position Requirements

1-2 years of prior leadership and/or marketing experience

Availability to work onsite events (Nights and weekends)