TRANSIT AUTHORITY OF NORTHERN KENTUCKY

POSITION DESCRIPTION

March 2025

Position Title:  Fixed Route Operator                                                                 Dept./Division: Operations

Reports to: Manager of Transit Operations       FLSA Status:  Non-exempt        Safety Sensitive Position:  Yes

JOB SUMMARY:

Under the direction of Operations Leadership, provides safe, efficient, and on-time delivery of passengers by means of public transportation.

EDUCATION/EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent.
• Minimum One (1) year of customer service experience.

• Commercial Driver’s License (CDL) Class B with Passenger and Air Brake endorsements or obtained during training.
• Clean driving record – not more than 1 moving violation and 1 accident within past 5 years.

• Strong communication and interpersonal skills.
• Initiative.
• Excellent attention to detail.
• Strong problem-solving skills.
• Ability to learn detailed schedule information about TANK bus routes.
• Ability to work cooperatively and be a team player.
• Ability to keep clear and accurate records.

ESSENTIAL FUNCTIONS:

• Drives one of several different coach styles in a safe, courteous, and reliable manner along a designated route within a defined time schedule.
• Notifies dispatch of deviations, overload, accidents, or passenger incidents.
• Notifies dispatch of passenger’s medical or behavior problems and mechanical or electrical problems with the coach.
• Stops at designated points to load and/or unload passengers.
• Stays abreast of route and schedule changes as well as detours.
• Administers TANK’s fare policy and ensures that fares are deposited into the farebox and distributes transfers through the farebox.
• Dispenses information to customers on routes, schedules, and other services.
• Advises customers of rules and regulations when necessary.
• Completes and submits written reports concerning passenger incidents along with preventable and non-preventable accidents.
• Operates on-board computers for farebox, destination signs, electronic announcement of stops (when available) and for communications with dispatch.
• Calls out major bus stops and transfer points when the electronic annunciator system is not available.

Fixed Route Operator

March 2025

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• Assists in the boarding/alighting of passengers in wheelchairs and is responsible for the proper securement of the wheelchair.
• Performs other duties as assigned.

PHYSICAL DEMANDS:

• Must be able to sit for extended period.
• Must be able to stand and move about.
• Must be able to walk up and down the steps of the bus multiple times throughout the shift.
• Must be able to stoop and bend to secure wheelchairs.
• Must be able to push and pull to assist passengers in wheelchairs.
• Must be able to reach out and have the finger dexterity to use MDT unit radio system.
• Must be able to reach up and out to program farebox and change destination sign
• Must be able to read and comprehend written material.

LICENCES REQUIRED:

• Commercial Driver’s License (CDL) Class B with Passenger and Air Brake endorsements.

• Must be able to meet and pass DOT medical requirements needed to maintain a CDL.

SUPERVISORY RESPONSIBILITIES:

• None

INTERNAL & EXTERNAL CONTACTS:                              TYPE:

Internal Staff                                                            Various

Passengers                                                                 Transportation

This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. An incumbent may be asked to perform other duties as required.

November 4, 2025