Shine | Cincinnati, OH | Full-Time
Shine is growing across multiple markets, and we’re looking for a highly organized, dependable person to help keep our leadership team and day-to-day business operations on track.
This is more than a traditional administrative role. You’ll work directly with company leadership and take ownership of the communication, reporting, follow-up, billing, and administrative systems that help the company run smoothly.
The right person is someone who enjoys creating order, following through on details, communicating with customers and team members, and making sure important tasks don’t fall through the cracks.
What You’ll Be Responsible For
- Attend key operating meetings and track decisions, action items, owners, and deadlines.
- Prepare daily and weekly company performance reports.
- Help manage operational calls, texts, and shared inboxes.
- Coordinate customer follow-up, review requests, rebooking, and retention efforts.
- Manage invoicing, accounts receivable tracking, and collections follow-up.
- Support company leadership with calendars, meetings, proposals, and administrative priorities.
- Maintain company scorecards, SOPs, recurring reports, and software administration.
- Assist with job postings, applicant screening, and interview scheduling.
Those responsibilities are directly aligned with the five ownership areas in the role proposal.
Who We’re Looking For
You may be a great fit if you:
- Are highly organized and detail-oriented
- Take initiative without needing constant direction
- Communicate clearly and professionally
- Follow through and hold yourself accountable
- Are comfortable working with customers and coworkers
- Can manage several priorities at once
- Enjoy improving systems and processes
- Are comfortable with basic reporting, billing, and administrative work
- Want the opportunity to grow into a larger operations role over time
What Success Looks Like
This role has clear expectations around responsiveness, reporting, billing, and follow-through, including same-day meeting recaps, timely invoicing, consistent weekly scorecards, and strong customer response times.
Growth Opportunity
As Shine continues to expand, this role is designed to grow with the company and could develop into a broader operations leadership position over time.
Do you like people? Do people like you? Then...
It’s a great time to shine!
This is your opportunity to forgo a suit, grab a Shine t-shirt, and start helping people while making a living. Let your light shine!
You can be a light for people - helping them stay safe while enjoying and maintaining the largest financial investment of their lives - their homes. You can be a light to your own team of like-minded people. You can be a light in your community and provide the type of services that everyone loves and needs, but don't have the time and expertise to get it done safely and correctly. Choosing to lead by serving is our passion.
Shine Window Care specializes in the following services:
- Window Cleaning
- Pressure Washing
- Gutter Cleaning
- Holiday Lighting
THE SHINE STORY: What started as one guy with a desire to create opportunities for others is now a nationwide family of businesses - working to spread light, caring excellence, and team success. In 1998, Chris Fisher graduated college and set out on a journey to build a company. From one guy with a squeegee, Shine is now a growing national franchise employing great people who make exceptional teams.
Our Franchises Need People Like YOU!
Whether you are already a window cleaning expert or have no experience at all, we are looking for those who display strong character, work ethic, and are driven to be the best! Shine provides all the training, technology, support, and know-how to help you get it done. You bring a smile and a heart for learning and the Shine business will work very well for you. Shine is the name we chose to describe the work we do, the people that do it, and the God we serve.
Our hope and intention is that our communities will see something different in us - something inspiring - something attracting.
Let your light shine!