Operations Director

JOB DESCRIPTION: OPERATIONS DIRECTOR

Full-Time, Exempt | 40 hours per week

Typical Schedule: Monday-Friday, 9:00 a.m.-5:00 p.m., with occasional evenings/weekends; regular on-call rotation shared with other Executive staff

Reports to: Executive Director

Supervises: 3 Village Managers; Maintenance Specialist

Full Range: $72,800-$85,280/year

Hiring Range: $72,800-76,960

WHO WE ARE

WeShine is a tax-exempt nonprofit formed in 2021 to develop and operate welcoming, safe, and empowering transitional micro-villages in Portland neighborhoods for some of the most vulnerable individuals among our houseless population. Vulnerable populations include but are not limited to LGBTQIA+, Black Indigenous or People of Color, adults fleeing interpersonal violence, adults with multiple chronic conditions, adults with disabilities, veterans, students, and more. We establish partnerships with property owners and neighborhoods, faith-based communities, local nonprofits and businesses to create our supportive temporary micro-villages.

WeShine honors cultural and spiritual diversity in the communities we serve and Voice and Choice through trauma-informed practices. We are committed to Social Justice and are constantly assessing our organizational values and the extent to which we are succeeding in meeting our goals and benchmarks or need improvement. We specifically are seeking staff who are representative of the populations we serve our villages.

GENERAL DESCRIPTION OF THE ROLE

The Operations Director is a full-time, exempt leadership position responsible for ensuring effective, consistent operations across all WeShine villages and centralized functions. This role provides organizational oversight in operations management, infrastructure and facilities, staff supervision, compliance, systems development, and quality assurance.

The Operations Director serves as a member of the Executive Team and works closely with the Executive Director (ED) and Deputy Director (DD) to ensure that programs, staffing, and operational systems reflect WeShine's values of dignity, empowerment, harm reduction, trauma-informed care, and community partnership.

The salary range for this position is $72,800 to $85,280 annually. This position is eligible for partial employer-paid medical and dental insurance, life and long term disability insurance, a corporate-paid cell phone and laptop with internet service, and other Board-authorized software for business use.

ESSENTIAL JOB TASKS AND RESPONSIBILITIES

1. Organizational Leadership

• Serve as a core member of the Executive Team, providing operational insight and participating in organization-wide decision-making.
• Assist the ED and DD in developing annual organizational goals, program benchmarks, quality assurance measures, equity initiatives, staff wellness strategies, and strategic work plans.
• Provide staff support to the Board Infrastructure and the Board Research and Evaluation Committee by preparing reports, updates, and materials as needed.
• Ensure operations reflect trauma-informed, harm-reduction-oriented, and equity-centered practices.

2. Staff Supervision & Development

• Provide weekly supervision, coaching, and accountability to Village Managers and the Maintenance Specialist.
• Support Village Managers in building and training site teams, including staff development, conflict management, documentation standards, safety practices, and village councils/committees.
• Participate in hiring, onboarding, performance evaluation, corrective action, and workforce planning for operational staff.
• Lead and coordinate internal staff training sessions, including policy reviews, safety training, procedural refreshers, and professional development.
• Fill in for Village Managers during staffing gaps or transitions until replacements are hired.

3. Operational Systems & Compliance Management

• Ensure that consistent standards, systems, and procedures are implemented and maintained across all villages.
• Oversee compliance with city contracts, HSD requirements, grant requirements, documentation standards, and internal policies.
• Maintain and regularly update the Village Handbook and Operations Manual.
• Draft, revise, and update organizational materials including policies, procedures, MOUs, manuals, reports, and contracts.
• Lead or participate in internal audits, quality assurance processes, and evaluation efforts.
• Track organizational inventory, supplies, equipment, and in-kind donations, ensuring accurate documentation and reporting.

4. Infrastructure, Maintenance, & Safety Oversight

• Oversee village maintenance, repairs, work orders, vendor coordination, and preventative maintenance schedules.
• Provide support and direction to the Maintenance Specialist and collaborate on site-level needs.
• Monitor safety procedures, emergency readiness, incident response, and compliance with safety standards.
• Support Village Managers in developing and facilitating Safety Committees and Villager Advisory Committees.
• Maintain systems to track and organize supplies, equipment, inventory, and in-kind donations.

5. Community & Partner Engagement

• Support the ED in maintaining positive relationships with neighborhood associations, property owners, local businesses, and faith/community partners.
• Support the WeShine volunteer program, including coordination with volunteer teams, ensuring proper onboarding, assisting with training tools, and integrating volunteers into site operations safely and effectively.
• Represent WeShine professionally in meetings with stakeholders and external collaborators as needed.

6. Crisis Response & Coverage

• Provide operational problem-solving and troubleshooting related to personnel, facilities, administrative systems, documentation, technology, and communication issues.
• Participate in an on-call rotation to provide after-hours leadership support to direct-service staff.
• When on call, respond to WeShine- or village-related calls/texts within 30 minutes.

7. Other Duties

• Work primarily onsite at the villages on a regular weekly schedule, with flexibility for Central Office work and additional onsite presence as needed for emergencies or operational support.
• Prepare reports and materials for Leadership Team and All-Staff meetings.
• Perform other duties as assigned that are similar, related, or logical extensions of the role.

Scope of Responsibilities: The responsibilities outlined above describe the primary duties of this position. These examples are not exhaustive. Duties that are similar, related, or logical extensions of the role may be assigned as organizational needs evolve.

QUALIFICATIONS, SKILLS, AND EXPERIENCE

Required

• Bachelor's degree in Social Work, Human Services, Public Administration, or related field.

• Minimum 5 years of management experience, preferably in social services, sheltering, residential programs, or healthcare.

• Experience supervising staff, leading teams, and managing conflict.

• Demonstrated ability to work in multicultural environments with diverse populations.

• Strong organizational, administrative, and problem-solving skills.

• Excellent written and verbal communication skills.

• Demonstrated reliability, professional boundaries, emotional intelligence, and resilience.

• Valid driver's license, good driving record, and a fully insured vehicle in good working order.

Preferred

• Master's degree in Social Work, Human Services, Public Administration, or related field.

• Experience working with adults navigating houselessness, recovery, trauma, stigma, or disability.

• Experience in self-governed or semi-autonomous village models.

• Familiarity with local medical, behavioral health, and social service resources.

• Experience applying recovery-oriented, person-driven, harm reduction, and trauma-informed care principles.

PERSONAL QUALITIES

• Commitment to the belief that every person has the ability to learn, grow, and recover.

• Respect for individual autonomy and self-determination.

• Ability to examine and manage personal biases in multicultural settings.

• Ethical conduct aligned with WeShine values and professional standards.

• Ability to build relationships, foster teamwork, and collaborate effectively.

ADDITIONAL REQUIREMENTS

Background Check: WeShine will conduct a background check upon hire and every two years thereafter.

Drug/Alcohol Testing: WeShine reserves the right to require drug and/or alcohol testing as needed.

Employment Status: Employment with WeShine is at-will, meaning either the organization or the employee may end the employment relationship at any time, with or without cause or notice.