Operations Director, Installation & Field Service (Columbus Service Hub)

Own the results of a high-activity installation and service business. If you love building teams, sharpening processes, and taking full P&L accountability, this is your stage.

Is this you?

• Do you thrive on turning complex field operations into a smooth, profitable machine?
• Do customers, partners, and crews trust you because you communicate clearly and deliver on promises?
• Do you set high standards for safety, quality, and speed—and coach others to meet them?

Your impact

• Operational leadership: Manage the Columbus Service Center end-to-end—staffing, scheduling, materials, and cost control—to achieve profitability targets.
• Customer excellence: Establish a customer-first mindset across every stage of service to drive retention and referrals.
• Continuous improvement: Deploy initiatives that cut costs and elevate productivity, quality, and service levels.
• People leadership: Recruit, develop, and retain top performers; set expectations, provide coaching and feedback, and recognize results.
• Best practices: Share methods and learnings with peers to scale productivity improvements and cost reductions.
• Compliance & safety: Lead safety training and accountability; ensure company, OSHA, and federal/state requirements are met.
• Collaboration: Build strong relationships with key partners and customers; represent Vortex professionally inside and outside the company.
• Administration: Ensure documentation and company procedures are completed accurately and on time.
• Full role fluency: Maintain working knowledge of every position in the Service Center to optimize resource allocation.
• Other duties as assigned.

What success looks like

• Reliable delivery performance and safe operations.
• Healthy margins through smart staffing, expense management, and budgeting discipline.
• Engaged employees who know expectations and see a path to grow.
• Customers who come back because service is timely, high-quality, and professional.

Experience and qualifications

• Minimum 10 years in the door industry and 5+ years managing operations with full P&L oversight.
• Hands-on experience with budgeting and performance reporting.
• Exceptional leadership and communication; highly organized and self-directed.
• Proven outside sales and in-person customer development background.
• Track record of coaching talent and resolving conflict effectively.
• Mechanical/technical aptitude; strong problem-solving and creative thinking.
• Strategic mindset with the ability to anticipate needs and frame business requirements.
• Experienced conducting meetings with exempt and non-exempt teams; hiring, training, development, and annual reviews.
• Commitment to ethics, company values, and the code of conduct.
• Comfort operating within a fiscally conservative environment; adaptable and willing to wear multiple hats.
• Travel as necessary to job sites and company meetings.

Role details

Location: Columbus, OH | Reporting: Regional Director